Payment Inquiry from HexaCustom

  • HexaCustom
    Asked on May 2, 2025 at 11:17 AM

    Company closure

  • Billy JotForm Support
    Replied on May 3, 2025 at 2:23 AM

    Hi there,

    Thanks for patiently waiting. We regret to inform you that your purchase falls outside the specified refund period. Please accept our sincere apologies for any inconvenience this may cause. Our refund policy is designed to ensure a fair and consistent experience for all our valued customers. We kindly ask for your understanding on this matter.

    I've already made sure that the subscription will no longer renew once it expires.

    Let us know if you need further assistance.

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