I want to cancel our subscription

I want to cancel our subscription to Jotform but cannot seem to do so by following the instruction given by the AI help.

Hi SandraWilson,

Thanks for reaching out to Jotform Support. I've checked the email address you used on creating this ticket, and it appears that you already cancelled your subscription. Your Bronze subscription is until March 30, 2026 only, and it will not be renewed already.

Let us know if you have any other questions.