Subscription Inquiry from lysacomfort

User is experiencing issues downgrading their subscription plan to Starter despite no apparent restrictions.

Hi Lysa,

Thanks for patiently waiting. Since you purchased via the Appstore, the cancellation must be done there. However, I can already confirm that you've figured that out as the subscription is already set to be cancelled once it expires on the 30th of May, 2025.

If you require the last payment to be refunded, you'll need to reach out to Apple. Please refer to this guide to learn more.

Let us know if you need further assistance.