We Cannot Complete Your Request Error

Update: I am now getting a "we cannot complete your request" message on a majority of the inventory widgets that have operated fine until now.

I need to know RIGHT AWAY if there is a solution to this, or if I am going to have to re-design the way I have this set up.

Hi Virginia,

I have cloned your form and tested it on my end, and I was unable to replicate the issue as shown in the screen recording.

In order to get a better understanding of the issue, could you share with us a screen recording using Loom or a screenshot? Here's how to do it:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

As a measure to resolve the issue, I have cleared your form cache.

That's it. Once we hear back from you, we'll be able to help you with this.

This is a screen shot of the error message on the back/build end:

I am now not getting in on the published end, which is great! I did see the same error on the demo of the widget, but it is not displaying now.

Hi Virginia,

I have reviewed the Inventory widget on your form, and I was unable to replicate the issue as shown in the screenshots.

Could you try clicking on the Update button on the widget settings to refresh its configuration? Here's how to do it:

1. In Form Builder, click on the Inventory widget to select.

2. On the right side of the selected Inventory widget, click on the Wand icon.

3. On the right panel, click on Update.

Give it a try and let us know how it goes.

This issue seems to be resolved for the moment. However, I'm concerned about it happening again once we are live & have an international audience completing the form. I understand that there is A LOT going on her, which may be causing some bugs, but I don't think that I can really simplify it further.

You mentioned earlier that you cleared my form cache, & I have read through what that entails. Would you recommend that I do this daily once we start having regular traffic on the form?

Thank you!

Hi Virginia,

We generally recommend clearing your form cache monthly or when you encounter an issue since it will remove the temporary data stored in it, which might include out dated configuration that might have caused the issue.

Let us know if there’s anything else we can help you with.

OK, thank you.

If I have similar issues once we're rolling should I continue this thread or start a new ticket?

Hi Virginia,

Yes, feel free to continue replying to this thread if the issue reoccurs. This will help us monitor the situation and assist you with any further troubleshooting if needed.

Keep us updated and let us know if you need any more help.