Lost account access

  • Alex Adodo
    Asked on April 29, 2025 at 9:44 AM
  • Jason JotForm Support
    Replied on April 29, 2025 at 11:50 AM

    Hi Alex,

    Thanks for reaching out to Jotform Support. I can see that you shared the link to our page on how to recover your account. Have you lost access to your account? Can you explain a bit more about the issue, so I can get a better idea of what's happening? Also, if you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    Lost account access Image 1 Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    Lost account access Image 2 Screenshot 41 That's it. Once we hear back from you, we'll be able to help you with this.

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