Google Maps Not Showing on Messenger

Hello, the Google maps doesn't show is the user chatted from Messenger agent.

It works well if chatted directly on the chatbot on my website.

Hi johnlloydcallao,

Thanks for reaching out to Jotform Support. I understand you are having issues with the Google Maps, to provide you with the most effective suggestions for your AI agent, our team would like to clone your AI agent along with its associated knowledge base. This replication allows us to mirror your unique environment and craft a solution that’s perfectly suited to your needs. We guarantee that your data will be treated with the highest level of security and confidentiality, and will only be used to help enhance your experience. After your issue is fully resolved, the cloned AI agent and its data will be deleted.

Can you confirm that we have your permission to go ahead with this process? Should you have any questions or concerns, feel free to reach out.

Yes sure, please go ahead.

Hi John,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi John,

I tried it with my AI Agent, and I'm getting the same issue. For us to escalate this, can you try to test your AI Agent messenger by logging in using a computer? If the same issue, can you try to remove it and then add it back? You can manage the connection here. Take a look at the screenshot below:

Once removed, add it back and then try to test your AI Agent Messenger using your computer, and if it's working, try it with your mobile device.

Give it a try and let us know how it goes.