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QualityinstallsAsked on April 24, 2025 at 10:13 AM
Your original plan was a $19 promotional price, which was a one-time offer and cannot be reactivated at the same price. However, you can restart your subscription by selecting from the current available plans that best suit your needs. If you need assistance with restarting or upgrading your plan, please let us know.
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Sweta JotForm SupportReplied on April 25, 2025 at 5:15 AM
Hi Devane,
We have activated the same legacy plan on your account. You can upgrade your account with the same plan that you had.
Let us know if you have any questions.
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QualityinstallsReplied on May 31, 2025 at 7:21 PM
Still having the same issue. Please reset the plan for 19 again.
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Jefferson JotForm SupportReplied on May 31, 2025 at 7:27 PM
Hi Devane,
I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.
Let us know if there’s anything else we can help you with.
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Jefferson JotForm SupportReplied on June 1, 2025 at 8:47 AM
Hi Devane,
Your previous subscription settings have been temporarily restored. You'll need to reselect your subscription within 7 days to keep it active. After that, your account will automatically switch to the current pricing if no action is taken.
Let us know if there’s anything else we can do for you.
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