I have used all my recovery codes and cannot log in. The recovery email I received instructs me to create a ticket, but I can't do that because I can'

I need to be sent more recovery codes to allow me back into my account

Hi Angharad Boann Jones,

Thanks for reaching out to Jotform Support. You can check this guide about recovery codes for 2FA. To access the account, you'll need to generate an authentication code using the same Authenticator app that was used when 2FA was initially set up.

Let us know if you need further assistance.

Hi I didnt set up a second authenticator system cause it was becoming too hard to access my account each time. I have just been using the recovery codes.. and didn't realise I had used them all up

Please casn you help me ASAP as I am loosing clients by not being able to access their data..

What other proof can I give you to help this?

Hi Angharad,

I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.