Can a user continue a conversation with the AI Agent chatbot after the session has ended?

Hello,

As we try to integrate it into our workflow, we notice deficiencies. And that's why I'm writing.

1- When a message from a WhatsApp number ends, it is not possible to send another message.

2-

Thanks

Hi zariffilm,

Thanks for reaching out to Jotform Support. I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi zariffilm,

You've identified a limitation in the current behavior of the AI Agent when used with WhatsApp. It does not support continuing a previous conversation or sending follow-up messages once a session has ended. At present, this functionality is not available in the existing AI Agent setup and cannot be modified through the available AI Agent settings, whether for WhatsApp or any other channels.

While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.



Hi zariffilm,

I have moved your other question regarding whether the AI Agent can continue a previous conversation when the same number sends a message on a different day, instead of starting from scratch and losing the chat history, to a separate thread to keep everything organized and avoid confusion. You can check our response here.

Let us know if you have any other questions.