Disabled form can not be restored

  • KathyTemoney
    Asked on April 8, 2025 at 3:51 PM

    Help! I disabled my form but went in and changed the form to say Registration is now closed. It has deleted all of my entry details. Name, telephone numbers, emails, etc. please is there anything I can do to get that info back? 😭

  • Abdul JotForm Support
    Replied on April 8, 2025 at 4:34 PM

    Hi Kathy,

    I checked your form, and I can see that it shows this message now:

    Disabled form can not be restored Image 1 Screenshot 30

    When checking the Form status, I can see it is now enabled. I have cleaned your form cache, which can help us fix it. You can also clean your form cache anytime you want using this guide.  Could you try to disable the form, then enable it again, to see if this will fix it?

    Disabled form can not be restored Image 2 Screenshot 41

    For more information, you can follow our support guide on how to enable or disable a Form.

    Give it a try, and let us know if you have any questions.

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