Edit submission link is blank

Hello.

I have added an edit submission link in the autoresponder emails and changed the text in the form: Bokningsförfrågan RA Äventyr och Utveckling but when I click on the link in the email to edit the form it comes out blank.

I have reviewed previous issues with this and have set the form to don't clear in Clear Hidden Field Values and I have also cleared my cache. However, the form is still empty.

Thank you for your help.

Anja

Hi Anja,

Thanks for reaching out to Jotform Support. To allow us to investigate further on this issue, can you be back to this thread once logged in your account?

Once we hear back from you, we'll be able to better understand what's happening and to help you with this.

Hello!

I am logged in. Does it help?

Best regards,

Anja

Hi Anja,

Yes, once you're logged in, it's easier to identify you and to be sure that we are on the same page. So, when investigating on your Autoresponder Email, I see that for some reason the edit link you set is not the one expected. Let me show you how to set it:

1. In your Autoresponder Email Content, select the text for the edit link you set.
2. In the text toolbar, click on the Link icon.
3. Then, copy the following URL:

https://www.jotform.com/edit/{id}

4. And paste it to the URL field

5. Click on OK.

6. Finally, click on Save, and you're done.

You might also want to check out this guide about How to Add a Custom Edit Link to Email Alerts.

Give it a try and let us know how it's going.

Hello and thank you for your support.

I have done exactly this and it still doesn't work.

The form comes out blank.

Best regards,

Anja

Hi Anja,

Unfortunately, I wasn't able to replicate the issue. I cloned your form so that I can test the Edit Link in the autoresponder email. I did a test submission and make sure that I trigger the conditional logic assigned to the email. I received the email, and when I clicked the edit link, it opened my submission with the data on it. Here's a screen capture:

To verify, are you doing new submissions when testing it? Can you please test this using another browser or in incognito mode? If you open an existing edit link by putting an existing submission ID in the URL, would you be able to access the edit link submission? For example:

https://www.jotform.com/edit/{put the submission id here}

Give it a try and let us know how it goes.

Hello!

Thank you for your help.

I have tried all of the above and the form still remains empty.

If it is working for you, can I trust that it is working for our customers?

All the best,

Anja

Hi Anja,

Unfortunately, when I did a test with a clone of your form, the link provided into the Autorespoder email is correct, as shown below, but it leads to en empty form, as you did. So I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hello and thank you for your support.

do you have any updates here? Has this issue been resolved?

Best regards,

Anja

Hi Anja,

I understand that this is taking longer to solve than expected. Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

We appreciate your patience while we work on a solution.

Hi Anja,

Our developers were just back to inform us that, since you're using European servers for storing your data, the edit link must be the following:

https://eu.jotform.com/edit/{submitID}

Can you make a try and tell us if this link works on your side?

Once we hear back from you, we'll be able to go further.