Mobile Forms app: Google Sheets integration results in a blank white page after connecting the Google account

  • Marijoy JotForm Support
    Asked on April 1, 2025 at 11:42 AM

    When using the Mobile Forms app to integrate the form with Google Sheets, a blank white page appears after connecting the Google account, and the authentication process gets stuck.

    Mobile Forms app: Google Sheets integration results in a blank white page after connecting the Google account Image 1 Screenshot 20

  • Connor Product Triage Specialist
    Replied on April 15, 2025 at 8:13 AM

    Hi Marijoy,

    I am unable to replicate the issue neither on Android nor on iOS. Can you check again to see if the issue still persists? Thanks.

  • Marijoy JotForm Support
    Replied on April 15, 2025 at 8:52 AM

    Hi Connor,

    I've tested it again, but the result is still the same. I also tested this using BrowserStack and on my mobile device, and I tried a different Google account. Thanks.

  • Eylül JotForm Developer
    Replied on May 21, 2025 at 4:04 AM

    Hi Marijoy,

    This issue is resolved in 2.11.15 version of the Jotform Mobile App. Please update your app to the newest version and check whether the issue persists.

    If you require any further assistance please let us know.

    Best regards.