I have followed these exact instructions numerous times but when I test

  • jkeirn
    Asked on September 5, 2020 at 1:15 AM

    I have followed these exact instructions numerous times but when I test the form (or have others try it as well) the PDF is not attached to the autoresponder. When I go back into the settings, it has gone back to the default of "NO" on the PDF Attachment field, even though I clicked it to "YES" and saved the change. I have tried this probably 5-6 times and the same thing keeps happening.

  • gerardw JotForm Support
    Replied on September 5, 2020 at 6:12 AM

    Could you let us know for which form URL you are facing this issue, so that we could check further?

  • jkeirn
    Replied on September 8, 2020 at 11:30 AM

    https://form.jotform.com/202445783765161 I have been successful in getting the "Yes" to remain checked, but the attachment still isn't coming through.

  • Amin_N
    Replied on September 8, 2020 at 1:07 PM

    Checking the Auto-responder of the form in question, I've found that the PDF Attachment option is enabled as shown below.

    1599584490 5f57b8ea39ad9 undefined Screenshot 10

    If you're still encountering any issues, can you please authorize us to test-submit your form so we can further investigate?