Upload Space doesn't reset

  • iuranwajibriau
    Asked on March 19, 2025 at 1:35 AM

    Dear Tim Jotform,

    Please help my upload space doesn't work to reset and still fully space. I have delete some submissions but didn't work. Thanks

    Jotform Thread 25364831 Screenshot
  • Afzal JotForm Support
    Replied on March 19, 2025 at 2:02 AM

    Hi Luran,

    Thanks for reaching out to Jotform Support. I checked your account and found that you are using 193.62 MB out of 1.00 GB. I have cleared your form caches as a precaution, test it again after clearing your browser cache. Also test it on a different browser or a device. If the issue persists, we'll do a more in-depth investigation and work on finding a solution.

    Once we hear back from you, we'll be able to move forward with a solution.