Form does not proceed to the next page

  • simmsloril
    Asked on February 15, 2025 at 6:43 PM

    My published form will not move forward once data has been entered. What is causing this to happen? And the progression bar is showing an error message.

  • Jeric JotForm Support
    Replied on February 15, 2025 at 7:35 PM

    Hi Lori,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the condition wasn't configured correctly. Let me show you how to fix it:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    2. Click on Conditions on the left side of the screen.
    3. Hover over the condition and click on the gear icon on the right side.Form does not proceed to the next page Image 1 Screenshot 50
    4. Finally, click on Delete or Disable if you don't need the conditionForm does not proceed to the next page Image 2 Screenshot 61

    If you need the condition, make sure to specify if you want to skip or hide page 2:


    Form does not proceed to the next page Image 3 Screenshot 72

    As for the Progress Bar widget, you have it on every page you form. You only need one. So delete all the other widgets. Click on the widget and click on the wand icon to delete:


    Form does not proceed to the next page Image 4 Screenshot 83

    Give it a try and let us know how it goes.

  • simmsloril
    Replied on February 17, 2025 at 3:15 PM
    Great!
    This did work but now the form will not allow users to submit the
    form.

    ...
  • Eiron_O JotForm Support
    Replied on February 17, 2025 at 3:56 PM

    Hi Lori,

    I moved your issue to a new thread to avoid confusion. You can check my reply to that here.

    Let us know if you need any more help.

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