PayPal Integration widget: Where does the credit card payment go?

  • legacy4christorlando
    Asked on February 14, 2025 at 9:46 AM

    I have connected our paypal account with the form but there is an option to click credit card or paypal. If someone clicks credit card who is processing that credit card payment? is it still going through paypal?

    also at checkout in the top right corner is a white category drop down. Can i remove it as we only have 2 categories. If not, the drop down does not show anything but check boxes. Can we at least fix it to show the 2 categories? However I would prefer to remove it altogether as we don't have a lot of categories/items.
    Page URL: https://www.jotform.com/250034797140150
  • Gian_D JotForm Support
    Replied on February 14, 2025 at 10:39 AM

    Hi Beth,

    Take note that the payment using a credit card will still go to your PayPal account. You can disable that option in the PayPal Integration settings. Let me show you how to do it:

    1. In Form Builder, click on the Wand icon of your PayPal Integration widget.
    2. Click on the Gear icon on the upper right side of the page.

    PayPal Integration widget: Where does the credit card payment go? Image 1 Screenshot 30

    3. Toggle off the switch for Show Debit or Credit Card on the right side of the page.

    PayPal Integration widget: Where does the credit card payment go? Image 2 Screenshot 41

    As for your other question, I've moved that to a new thread. You can check that out here.

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