HIPAA Migration is Stuck

  • Profile Image
    InsCipher
    Asked on February 13, 2025 at 3:49 PM

    Hello, every time I try to migrate this form to HIPAA, nothing happens. I upload my encryption key and then it tells me that "there's already a pending task", but it's been stuck here for several days.

    HIPAA Migration is Stuck Image 1 Screenshot 20

  • Profile Image
    Eliza Support Team Lead
    Replied on February 13, 2025 at 4:29 PM

    Hi InsCipher,

    Thanks for reaching out to Jotform Support. Can you try clearing your browser's cache and cookies, and see how it goes? If it's still stuck as pending, can you take a screenshot of your browser's Console Log, and share it with us?

    Once we hear back from you, we'll be able to help you with this.