Can not reset the account password: The reset links expire automatically

  • Michael Eaton
    Asked on January 20, 2025 at 10:55 AM

    Thanks a ton for the "reset password" instructions...I'm not an idiot, and I can follow your instructions you provide when attempting to reset the password...the issue is that the LINK sent to reset expires immediately thus not allowing a password reset. I

    Please assist asap...I've got to much to get accomplished before 8am.

    Thank you,

    Mike

    Page URL: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/
  • Abdul JotForm Support
    Replied on January 20, 2025 at 11:28 AM

    Hi Michael,

    Thanks for reaching out to Jotform Support. I checked the status of the email address used to open this support ticket, but I got the result that this is a Guest account. Could you confirm the account email address or the form URL in order to investigate?

    Once we hear back from you, we will help you with this.