Why am I getting form not found when i enable the form?

  • jeffrey.wade
    Asked on May 5, 2020 at 3:26 AM

    i'm getting form not found when i enable it. Please help

    Patient Order Form - PolypDx™

    Edit FormInboxMore

    18 Submissions. Modified on May 04, 2020.

  • jherwin
    Replied on May 5, 2020 at 6:43 AM

    That's weird, I checked the status of the form and it's already enabled.

    Can you please check if the form is in your MY FORMS page, not in the Archive folder?

    Also, please try to disable and enable the form again and let us know how it goes.

  • jeffrey.wade
    Replied on May 7, 2020 at 10:28 PM
    It's not working. Can you please get me a solution.
    Jeff
    ...
  • jherwin
    Replied on May 7, 2020 at 11:00 PM

    Hello Jeff - Your account enables the HIPAA compliance feature which is why we can't check your account. Can you please to enable/disable the form in the MY FORMS page?


    Here's the screencast for reference: https://drive.google.com/file/d/1gi9xk9rnxVDt0gd4Lmt5vnB9NleEs8Nw/view

    Also, please show us a screenshot where the form is located so we can forward this to our backend team for further checking if needed.