Notification email is not sending PDF attachment

  • C
    clinicamdesarrollo
    Asked on April 21, 2020 at 2:00 AM

    I HAVE A PROBLEM, LAST WEEK FREE VERSION LET ME SEE THE EMAIL WITH THE CONVERTED PDF WITH THE LINES FILLED, NOT NOW.

  • Profile Image
    Kiran Support Team Lead
    Replied on April 21, 2020 at 5:11 AM

    I understand that the PDF report is not being attached to the email notification after upgrading your account. If so, I see that your account is enabled with HIPAA compliance and it is required to set a password for the PDF attachment. Please see the guide below that can help you with receive the PDF attachment in the email notifications.

    https://www.jotform.com/help/503-How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications

    Please get back to us if you need any further assistance. We will be happy to help.