Google Play Review > Mobile Forms App: Unable to scroll in the Widgets tab

  • Elton Support Team Lead
    Asked on January 4, 2025 at 1:52 AM

    Hi Team,

    We had a review on Google Play about an issue where you can't scroll from the Widgets tab. I was able to replicate this issue.

    Replication Steps:

    1. Create a form in the Mobile Forms app.
    2. In Form Builder, go to Form Elements then Widgets tab.
    3. Scroll from the widgets listing and it's not working.

    Screencast:

    Google Play Review > Mobile Forms App: Unable to scroll in the Widgets tab Image 1 Screenshot 20

  • Felizio Support Team Lead
    Replied on January 6, 2025 at 12:10 AM

    Hi Elton,

    We could not replicate this issue on our end, are you still able to replicate it?

    Google Play Review > Mobile Forms App: Unable to scroll in the Widgets tab Image 1 Screenshot 20

    If yes, can you please share more details like the device name and the Android version you have?

  • Elton Support Team Lead
    Replied on January 6, 2025 at 5:06 AM

    Hi Felizio,

    Here are the specs of my device where I was able to replicate the issue, even until now.

    Model: POCO X3 NFC (M2007J20CG)

    Android version: 12 SQK1.2

  • olcay JotForm Developer
    Replied on May 26, 2025 at 7:22 AM

    Hi Elton,

    Thank you for bringing this issue to our attention and for sharing the replication steps.

    We’ve reviewed the problem on the latest version of the app (2.11.18) and were unable to reproduce the scrolling issue in the Widgets tab. It’s likely that there was a temporary problem in the Form Builder at the time, but it seems to have been resolved since then.

    If you’re still experiencing the issue on your device, please let us know. We’d be happy to investigate further and make sure everything works as expected on your end.

    Thanks again for your feedback—we truly appreciate it.