Not Receiving Email Notification

Greetings,

Having problems with email notifications and recipient email since updating the

"Work Orders" form. I made a change to test the notification email, using my own email address, and then changed it back to the noreply@ email provided...

Now don't see any notification.

Thoughts?

Hi Stephen,

Thanks for reaching out to Jotform Support. I've reviewed the email logs linked with your account and saw that the notification was sent successfully. Check out my screenshot below to see the result:

Can you try to check your spam/trash folder and see how it goes? If the same thing happens, try to remove the Notification Email and then add it back, that solves the issue. Let me show you how to do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Now, just click on Save and you're done.

Now, you'll get a Notification Email every time a user fills out your form.

Give it a try and let us know if you need any help.