Test email doesn't have a PDF attached to it.

  • Brooke Cantrall
    Asked on November 20, 2024 at 7:36 PM

    Same issue as MANY others have in the comments below from over a year ago. Why has this not been resolved yet?

    I have done all the proper steps and no PDF attachment comes through with the TEST emails. PLEASE FIX THIS ISSUE.

    Page URL: https://www.jotform.com/help/393-how-to-attach-a-file-to-autoresponder-emails/
  • Sakib Enterprise Support
    Replied on November 20, 2024 at 9:01 PM

    Hi Brooke,

    Thanks for reaching out to Jotform Support. I noticed on your form the PDF document was not attached. Check out my screenshot here:

    Test email doesnt have a PDF attached to it Screenshot 40

    I cloned your form here in order to test whether or not I received the PDF attachment with a test email after attaching the PDF document. When I tested my cloned form, the same thing happened, so I created a ticket about it and escalated this to our Developers. Check out my screencast here:

    Test email doesnt have a PDF attached to it Screenshot 51

    Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

    Test email doesnt have a PDF attached to it Screenshot 62