Change email address request

  • No option to change email
    Asked on October 7, 2024 at 3:46 PM

    Hello,

    My account page looks nothing like any of the troubleshooters. Please help me to change my email address to the one I listed here.

  • Raymond JotForm Support
    Replied on October 8, 2024 at 12:11 AM

    Hello No option to change email,

    Thanks for reaching out to Jotform Support. I checked our system but there isn't any account associated with the email address you shared. Can you explain a bit more about what you're trying to do? If you're having issues with your form or with your account, please let us know your account's username or the email address associated with it, along with the affected form link so we can check it out and see what's going on further.

    If you're trying to update your account's email address, it can be done through your account's settings. Let me show you how to do that:

    1. Click on the Profile Avatar in the top right corner.

    2. In the dropdown click on the account name.

    3. Scroll down to the Email section and click on Edit.

    How can I change my account email address? Image 1 Screenshot 50 Screenshot 10

    4. Enter the New Email address and click on Save.

    How can I change my account email address? Image 2 Screenshot 61 Screenshot 21

    We also have a guide on How to Change Your Account Email Address that you can check out.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.