Paypal and Credit Card Payment are only available on desktop

  • Elizabeth_Morgan_hello
    Asked on September 19, 2024 at 9:21 AM

    THis form (https://form.jotform.com/240335677141151) is only processing paypal or credit card payments if it is on desktop.

  • Camila JotForm Support
    Replied on September 19, 2024 at 10:20 AM

    Hi Morgan,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my result:Paypal and Credit Card Payment are only available on desktop Image 1 Screenshot 20

    Can you verify if they have error when they are trying to send payment to your form? Can you also please try to clear your form cache and see how it goes? If you run into the same issue again, can you please send us a Console Log Report, You can check this guide about How to Get a Console Report from Most Common Browsers?

    You can also check this guide about How to Clear Your Form Caches.

    Once we hear back from you, we'll be able to move forward with a solution.

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