Question about billing. We are already a customer of Jotform.

Hello, we are already a customer using Jotform. Our forms are being processed automatically through our website. Why am I being asked to sign up for a subscription?

Emily Patton

BCA Admissions

Admissions@bacademy.net

Finance@bcacademy.net.

Those are the emails associated with our account.

Thank you!

Hi BCA_Admissions,

The email address admissions@bcacademy.net belongs to a Starter account, which is for free, while the email address Finance@bcacademy.net is a user of the account. You are asked if you want to transition to a paid account in case you want to increase your account limits.

Reach out again if you have any other questions.