Take photo widget: Form being shutdown after taking photo.

  • machonhalev2
    Asked on September 5, 2024 at 5:55 AM

    please help each time a photo is being taken the form shuts down

  • Waqas JotForm Support
    Replied on September 5, 2024 at 6:39 AM

    Hi machonhalev2,

    Thanks for reaching out to Jotform Support. I'm unable to find a take photo widget on your forms upon checking all of them. I tested it on my end, and it appears that everything is working properly. Check out my screenshot below:

    Take photo widget: Form being shutdown after taking photo Screenshot 20

    I've gone ahead and cleared your form caches as an additional aid. Rest assured, we’ll find a solution for this. Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

    Once we hear back from you, we'll be able to move forward with a solution.

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