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FIGRA13600Asked on September 3, 2024 at 3:23 AM
Hello jotform community,
here's is the link of our form,
https://form.jotform.com/241651209689363
after review , some people make mistakes in filling the form.
so we need on our side to modify some entry. but actually jotform says that its locked so we are unabled to midify any thing .
thanks for your help again .
Romain
Page URL: https://form.jotform.com/241651209689363 -
Kobe JotForm SupportReplied on September 3, 2024 at 3:33 AM
Hi Romain,
Thanks for using Jotform. I went ahead and checked your Form, and saw that it has Jotform Sign Automation on, which means that this is a legally binding document once signed and submitted. This also means that you can't make any changes to it. If the submission needs to be updated with correct information, your form responder will need to fill it out again.
Reach out again if you have any other questions.
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FIGRA13600Replied on September 3, 2024 at 3:48 AM
how can we proceed ( by making some changes in the form ) to keep a signature on the form , but not specifically as a legal form , so we can make some changes ?
we really need to make changes causes our form responder are most of time filling the forms in a rush and do not care about the exacts informations to fill with.
thanks KOBE ;)
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Florence JotForm SupportReplied on September 3, 2024 at 4:00 AM
Hi Romain,
Unfortunately, editing the submissions of the signed documents isn't possible in order to keep the submissions legally binding. However, to edit new submissions, you can turn off the Sign Automation. Let me show how:
1. In Form Builder, click on Settings on the orange navigation bar at the top.
2. In the menu opens on the left side of the page, click on Jotform Sign.
3. Toggle Enable Jotform Sign Automation OFF. That's it.
Please note that if you don't enable the Jotform Sign Automation, this will make the signature collected non-legally binding. We also have a guide about Does Jotform Sign Offer Legally Binding Signatures that you can check out.
Reach out again if there’s anything else we can help you with.
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FIGRA13600Replied on September 3, 2024 at 4:06 AM
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Lara JotForm SupportReplied on September 3, 2024 at 4:31 AM
Hi Romain,
To avoid confusion, I answered your other question on a new thread. You can go ahead and check that out here.
Let us know if there’s anything else we can help you with.