Notification and AutoResponder Emails are No longer Being Received

  • rlstennis03
    Asked on August 31, 2024 at 11:22 AM

    Form: 232316766316154

    I have two different autoresponder emails setup based on conditions - which payment method the submitter selects. When the payment method is credit cards, all emails (notification and autoresponder) appear to be sending. However, when the payment method is Cash/Check or Venmo, no emails are sent at all. What could be causing this?

    3 people have tested the Cash/Check and Venmo methods. All forms are showing as submissions but no emails have been received.

    Thanks for your help!

    Page URL: https://www.jotform.com/build/232316766316154
  • Carrissa JotForm Support
    Replied on August 31, 2024 at 12:51 PM

    HI Rachel,

    Thanks for reaching out to Jotform Support. Our developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. 

    Thanks for your patience, we appreciate it.

  • Sheena JotForm Support
    Replied on September 1, 2024 at 8:58 AM

    Hi Rachel,

    We have been informed that the developers have fixed the issue. You should now be able to receive emails as usual.

    Let us know if you need any other help.

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