Unable to receive an Autoresponder Email

Brand new customer here.... I'm receiving an email with what looks like what the people signing up should be receiving, or at least what I would like them to receive. Can you look into our account and tell me what we are doing wrong... and fix it so that they get what I am receiving and I just get the daily digest. There is only one form being used at present.

Have confirmed that people are not receiving the follow up email with their form. NOt recieving anything actually.

Hello Chad,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Take a look at the screenshot below to see my results:

To continue looking into this issue, can you allow us to test submit on the live form and see if we can replicate the issue?

As soon as we hear back from you, we'll be able to help you with this.