Account Suspended: Form is flagged as possible fake service

  • Aireen
    Asked on August 29, 2024 at 9:25 PM

    I want to activate my suspended account back.

  • Gian JotForm Support
    Replied on August 29, 2024 at 10:05 PM

    Hi Aireen,

    Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named I.C.E FRAUD CHECKLIST that was flagged as offering a fake service/job application scam. We understand this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

    For us to reactivate your account, we’ll need your permission to delete the offending form. You can create the form again after changing your account email address to a corporate email. 

    Once we hear back from you, we'll be able to move forward with this.

  • Aireen
    Replied on August 29, 2024 at 10:10 PM

    Yes, you may delete the form, does it mean i can’t include fraud in the name of the form?

  • Gian JotForm Support
    Replied on August 29, 2024 at 10:21 PM

    Hi Aireen,

    I’ve deleted the offending form and reactivated your account. You should be able to log in now. You can create the form again after changing your account email address to a corporate one.

    Reach out again if you need any other help.

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