Form takes longer to be received to email

Hi

since a few days the forms i connect to my end take longer to arrive to the email recipients.

used to arrive instantly max 10 seconds -> now takes 3 4 minutes

is there an ongoing issue on your side?

thank you

Enzo

Hi Galooli_Israel,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi Enzo,

The developers have confirmed that the issue has been resolved. You should now expect emails to be sent as usual.

Let us know if you need any other help.

the issue is the same takes 3 minutes

Hello Enzo,

Sorry for the confusion. It appears that this is a separate case from the known issue we experienced a while ago. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience, we appreciate it.

which means issue still investigated?

Hello Enzo,

Yes. The ticket is already assigned to a developer. Our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know.

Thanks for your patience and understanding, we appreciate it.

any updates?

Hello Enzo,

Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

In the meantime, let us know if you have other concerns.

Hi Enzo,

I moved your other question to a new thread to avoid confusion, and will help you with that here shortly.

Let us know if there’s anything else we can help you with.