How to change the account email?

  • Mitchell
    Asked on May 9, 2024 at 9:01 AM

    My last date of employment will be 05/17/2024 and I need to change the email address and

    password to the new administrator. How do I do this?
    Page URL: https://www.jotform.com/help/526-how-to-change-the-username/
  • Eliza JotForm Support
    Replied on May 9, 2024 at 9:15 AM

    Hi Mitchell,

    Thanks for reaching out to Jotform Support. Updating your account email address is easy. Let me show you how:

    1. On your My Forms page, hover over your Profile Photo/Avatar in the top right corner of the page.
    2. Click on your name.
    3. Click on Edit on the far right of Email. How to change the account email? Image 1 Screenshot 50
    4. Add the new email address, and click on Save. How to change the account email? Image 2 Screenshot 61

    If the 'Require verification to change email' option is enabled in your Security Settings, you'll get an email message to verify the email address change request.

    How to change the account email? Image 3 Screenshot 72

    Lastly, you'll get an email message to verify the new email address of the account.

    How to change the account email? Image 4 Screenshot 83

    As for your other question about changing your account password, I've moved that to a new thread. You can check that out here.

    Let us know if there’s anything else we can help you with.