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Ismail BuckusAsked on January 16, 2024 at 7:23 AM
Good Day,
Below is the url of the form that is giving issues.
once the submit button is clicked, the page hangs and takes too long to load and sometimes gives errors.
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Gilbert Enterprise SupportReplied on January 16, 2024 at 7:31 AM
Hi Ismail,
Thanks for reaching out to us for help. I cloned and tested the form and I was able to proceed with the submission without any delays or errors. Here's a screencast of my test submission:
As you saw, I was redirected to the external URL after clicking the Submit button which indicates that the submission was completed and accepted. Can you do a couple of test submissions again on your form? I've cleared your form cache as an additional measure. If the issue persists, try using a different web browser. If you're still getting the same issue despite doing all of these, can we do a test submission on your actual form?
Give those a try first and let us know how it goes.