I'm getting a 404 error code where customers attach a photo of what they are ordering. why can't I see the photo? I'm not getting the photos customer

  • Dena Reed
    Asked on January 7, 2024 at 11:55 PM

    I'm getting a 404 error code where customers attach a photo of what they are ordering. why can't I see the photo?

    I'm not getting the photos customers attached with their form

    Page URL: https://www.jotform.com/help/what-to-do-when-you-get-the-form-over-quota-error/
  • Kenneth Enterprise Support
    Replied on January 8, 2024 at 2:52 AM

    Hello Dena,

    Thank you for reaching out to Jotform Support. Can you share the link of the form this issue is associated with so we can check? Meanwhile, can you clear the form cache, and disable the option on your settings as shown in the screenshot below:
    Im getting a 404 error code where customers attach a photo of what they are ordering. why cant I see the photo? Im not getting the photos customer Image-1

    If you have questions, please let us know.