10 WhatsApp chatbot examples and how to choose the right one

WhatsApp is one of the most popular messaging apps in the world. With more than 3 billion users every month, there’s a strong chance your customers use it daily or weekly. That’s why a WhatsApp chatbot is a great way to meet your customers on a platform they’re already using. 

A WhatsApp chatbot enables instant, automated, and personalized customer service, scheduling, lead qualification, and more for your business. They are increasingly important for business communication, as customers prefer to use messaging platforms like WhatsApp instead of phone and email. 

Jotform’s AI Chatbot for WhatsApp is the leading chatbot app that requires no coding. It’s one of the best WhatsApp bots for businesses, so let’s take a look at what it offers, as well as some other WhatsApp bot examples. 

What is a WhatsApp chatbot?

WhatsApp chatbots use your business WhatsApp account to reply to customers, leads, and clients. They are AI agents that handle queries on your behalf. 

Some tasks WhatsApp chatbots can typically do include

• Replying instantly to your customers so they’re never left waiting 
• Automating your frequently asked questions 
• Automating order tracking and returns 
• Qualifying leads and arranging a call back from a sales representative 
• Scheduling appointments and setting reminders 

Why use a WhatsApp chatbot for your business?

WhatsApp chatbots are an incredible business tool for a couple of reasons. 

For starters, chatbots are available 24-7. When your customers send a message, they can get a response straight away. Chatbots are also capable of two-way engagement, so your chatbot can keep answering any questions they’re asked. 

WhatsApp messages also have open rates of up to 98 percent so they’re a great way to ensure your customers get your notifications and other messages. A WhatsApp chatbot can handle shipping notifications, order delays, and more. 

WhatsApp supports text, images, videos, links, and other kinds of media. Your chatbots aren’t limited to just short text messages. 

WhatsApp messages are also incredibly secure and scalable. A WhatsApp chatbot offers compliance with privacy laws like GDPR and CCPA, and can scale from a small local business to a multinational enterprise. 

WhatsApp chatbots are especially useful for handling routine queries like order tracking and answering FAQs. This reduces the workload on your human agents, leaving them free to manage complex cases. 

10 WhatsApp chatbot examples

1: Jotform’s AI Chatbot for WhatsApp

Jotform AI Chatbot builder is one of the easiest ways to set up a WhatsApp chatbot. Just connect your WhatsApp Business Account, and with the no-code Agent Builder, you can have a chatbot up and running in just a few minutes. 

As well as being simple to set up, Jotform AI Chatbot for WhatsApp offers plenty of advanced customization. You can train it on your own documents, FAQs, and brand tone guidelines, so it knows the answers to a customer’s questions — and it replies instantly in a natural way. It’s one of the best options for instant customer support that’s available 24-7.

If you’re always getting the same questions about how to track orders, make a return, or schedule a session, the chatbot can automatically answer and save your staff tons of time all while improving customer satisfaction. 

Developer: Jotform

Key features: Easy to set up with no coding required; advanced customization and training with your own resources; capable of personalized and natural conversations 

Limitations: Big jump in allowed usage between free plan and first paid tier 

Plans/Pricing: Free plan available; more chatbots and monthly conversations available on paid tiers 

G2 rating: 4.7/5

2: Wati

Wati is an all-in-one WhatsApp management platform (its name originally stood for WhatsApp Team Inbox). Part of this includes the ability to make powerful WhatsApp chatbots that automate your support, lead generation, and marketing efforts. 

Wati’s biggest strength is also its biggest liability: It’s packed with features that make managing your business through WhatsApp possible, like a team inbox, the ability to handle live support agents, and marketing outreach tools. All this comes at a cost. If you want to build an automated customer support chatbot trained on your FAQs, you need the $149 per month Pro plan and may have to pay extra for additional support messages if you hit the limit of 250 messages per month. 

If you need all its WhatsApp features, it might be a fit — but it’s overkill if you’re using it just for bots. 

Developer: Wati

Key features: Full WhatsApp platform that includes marketing outreach, lead generation, sales, and customer support; team inbox and other multi-user features; integrates with e-commerce platforms 

Limitations: Many chatbot and AI features are available only on higher tiers or as expensive add-ons 

Plans/Pricing: Growth plan at $69 per month includes some chatbot features; AI chatbots available on Pro plan at $149 per month 

G2 rating: 4.6/5

3: Yellow.ai

Yellow.ai is an enterprise-focused AI agent platform that works across multiple channels, including WhatsApp. It’s designed for large organizations looking to create AI chatbots that can take action. For example, you can build WhatsApp customer support chatbots that integrate with your e-commerce platform and can process refunds for defective items. 

Yellow.ai has a limited free plan so you can try it out, but if you’re serious about creating bots on WhatsApp, you need to contact their sales department to set up an enterprise account.  

Developer: Bitonic Technology

Key features: Select from different AI models depending on the task you need your chatbot to achieve; build agents using prompts that describe how you want them to act; works on other channels as well as WhatsApp 

Limitations: Steep learning curve; enterprise focus means enterprise pricing 

Plans/Pricing: Free plan available; contact for enterprise pricing 

G2 rating: 4.4/5

4: Manychat

Manychat is a popular WhatsApp chat bot example, though it also works with Messenger, Instagram, and TikTok. It launched before the latest AI boom, so its drag-and-drop chatbot builder can feel a bit dated. However, it still lets you create custom flows, which gives you a lot of control over how your WhatsApp bot responds to your customers’ messages. 

Manychat now includes more powerful AI features as part of the Manychat AI add-on; however, that costs $29 per month on top of your plan and isn’t as tightly integrated as it is on more advanced chatbot apps. 

Developer: Manychat

Key features: WhatsApp and social media-focused chatbot tools; drag-and-drop interface is easy to use

Limitations: AI chatbots are an add-on; WhatsApp chatbots not available on the free plan 

Plans/Pricing: Free plan available; smart WhatsApp chatbots require Pro plan at $15 per month and Manychat AI add-on at $29 per month 

G2 rating: 4.5/5

5: Gupshup

Gupshup bills itself as a conversational AI platform. A big part of that is the ability to use chatbots through channels like WhatsApp to provide customer support, conduct marketing outreach, and generate leads. It also supports human customer support agents, so your WhatsApp chatbot can automatically send complex problems to one of your team. 

As an enterprise platform, Gupshup is too much for a simple bit of WhatsApp bot customer service. But if you want to build some of the best WhatsApp bots, it’s an option worth exploring — especially if you are interested in its omnichannel features.

Developer: Gupshup

Key features: AI-powered escalations for when your WhatsApp chatbot can’t help a customer; advanced developer tools make it possible to build powerful WhatsApp chatbots; integrates with knowledge bases and third-party systems 

Limitations: No free trial; requires an enterprise contract which makes it unsuitable for small businesses 

Plans/Pricing: Contact for enterprise pricing

G2 rating: 4.4/5

6: Lyro AI Agent by Tidio

Tidio is a full-service customer communication platform combining live chat and AI chatbots — including WhatsApp chatbots — in one unified inbox. Tidio has been around for a while, so it includes a drag-and-drop flow builder for chatbots as well as Lyro AI Agent, an AI-powered chatbot able to resolve common queries on its own and forward complex issues to human agents. 

Tidio uses per-conversation pricing, both for its main plans and add-ons like Lyro AI Agent. This makes it easy to scale for small businesses, though it means the pricing can be hard to figure out. A small business that needs 150 human conversations and 150 Lyro AI Agent conversations, for example, would pay $169 per month; if they needed 500 Lyro AI Agent conversations, it would cost $409 per month. 

Developer: Tidio

Key features: Per-conversation pricing scales with your support needs; features and plans targeted at SMBs; build WhatsApp chatbots using AI or flows.

Limitations: Pricing isn’t very transparent; some features locked to higher plans. 

Plans/Pricing: Tidio free plan available; paid plans based on number of conversations per month and features required; Lyro AI Agent is an add-on based on number of conversations per month.  

G2 rating: 4.7/5

7: Chatfuel

Chatfuel is a chatbot platform focused on WhatsApp, Messenger, Instagram, and other social apps. Its no-code builder lets marketers and small businesses create lead generation, sales, and customer support WhatsApp bots. 

Chatfuel integrates with e-commerce and payment platforms like Shopify and Stripe and has templates for common sales related chatbots, so it can be a good fit for small online stores looking to have sales and support bots on WhatsApp.  

Developer: Chatfuel

Key features: Bot building service; templates for common chatbot uses; integrates with social media, e-commerce, and other platforms  

Limitations: Bit of a learning curve; not as powerful as some other tools 

Plans/Pricing: Business from $39 per month includes WhatsApp chatbots 

G2 rating: 4.4/5

8: Respond.io

Respond.io is a conversation management platform that lets you build WhatsApp bots as part of a comprehensive multichannel marketing, sales, or support plan. It offers three default AI agents — an AI receptionist, AI sales rep, and an AI support agent — or you can build your own. You can also create a WhatsApp chatbot with a specific goal, such as getting email addresses from people who contact you or signing them up for a marketing event. 

Respond.io is aimed at established businesses. Its plans come with a minimum of five seats and 1,000 active contacts a month. If you run a small local shop, you’re unlikely to need anything close to that. Still, for larger businesses that need a more enterprise-focused tool, it’s one of the best WhatsApp chatbot builders.

Developer: Respond.io

Key features: Different AI agent templates make it easy to build the WhatsApp bot you need; omnichannel inbox so you can manage WhatsApp, email, live chat, and more, all from the same app; all plans include multiple seats

Limitations: Many chatbot features require a plan at $199 per month

Plans/Pricing: From $99 per month; though WhatsApp chatbots require the Growth plan at $199 per month 

G2 rating: 4.8/5

9: Chatbase

Chatbase is an AI chatbot platform for building support chatbots. It’s a great way to create a WhatsApp bot customer service rep, as you can train your chatbots (or AI agents) on your own data. If you’ve got FAQs, employee guidelines, or a returns policy, your WhatsApp bot can learn it. 

Chatbase has a decent free plan with 100 free messages per month, making it easy to get started. Paid plans are affordable and start at $40 per month — but you’re limited to only one AI chatbot. If you want an entire team of WhatsApp bots, you need to look elsewhere. 

Developer: Chatbase

Key features: Create WhatsApp bots that can take actions; train your bots on your own data; solid free plan. 

Limitations: Only focused on support, not sales or marketing; expensive if you want multiple WhatsApp bots.

Plans/Pricing: Free plan available; paid plans from $40 per month for paid plans with one chatbot. 

G2 rating: 4.7/5

10: Landbot

Landbot is a conversational chatbot builder that allows you to build WhatsApp chatbots. You can use both a no-code drag-and-drop tool to create flow-based WhatsApp bots or an AI Agent tool to create smarter WhatsApp bots using the latest AI models. 

In addition to WhatsApp, Landbot supports Facebook Messenger and web chats. It’s a full conversational marketing platform, so you can directly message your leads, see analytics, and more through the same platform. 

Developer: Landbot

Key features: Both AI agents and no-code flow builder for WhatsApp bots; campaign manager and other marketing features; analytics and team features

Limitations: There are cheaper plans, but they don’t include WhatsApp bots; no-code builder is flow based 

Plans/Pricing: WhatsApp Starter from $85 per month

G2 rating: 4.7/5

Extend your reach with a WhatsApp chatbot today

Since millions of people use WhatsApp every day, it’s a natural platform for communicating with your customers. That’s what makes WhatsApp chatbots such a powerful way to engage your customers, not to mention save your team time and effort because they’re not dealing with the same questions and queries. The best AI chatbots are able to respond to your customers’ questions 24-7 year-round with personalized and accurate answers to their queries. 

Jotform AI Chatbot is a flexible, easy-to-use tool for automating your WhatsApp conversations. Even if you’re still wondering, “What is a chatbot?” you’ll be able to use its intuitive no-code builder to create the best WhatsApp chatbot for your business. It can be trained on your FAQs, brand guidelines, and other resources so that it can fit seamlessly into your team.

Since it’s free to get started, why not try building your own AI WhatsApp chatbot with Jotform? You’ll soon see just how easy it is to automate your WhatsApp customer service, sales, and lead generation.