The 7 best chatbot development platforms in 2025

OpenAI’s ChatGPT has revolutionized the way businesses perceive modern chatbots, leading to a wave of technologies that enable companies to build, customize, and deploy their own chatbots to enhance the customer experience.

Today’s businesses want chatbot solutions that are powerful and easy to use, with advanced integrations, automation, and multichannel support. These features can transform the user experience, making it more streamlined and effective than ever before.

But with new platforms launching seemingly every day, which are the best chatbot builders for your business? To help you decide, we’ve tested and reviewed the best chatbot deployment tools currently available to create this list.

What is a chatbot development platform?

A chatbot development platform — also known as a chatbot maker or builder — is a software that lets users build, design, customize, and share AI assistants or chatbots. These solutions often come with no-code chatbot tools, like a drag-and-drop interface and easy integration options, to make the deployment process more accessible.

The latest chatbot tools typically offer a few core features, such as

• Conversation flow customization
• Natural language processing (NLP) integration
• Multiple deployment methods
• Performance analytics

These solutions have come a long way since the emergence of AI. Legacy chatbot builders were more focused on preset chat pathways, through which you would primarily focus on building out each individual step of a chatbot interaction.

AI chatbot platforms use machine learning (ML) and natural language processing, along with targeted training,  to handle interactions more independently. This allows users to spend less time building and more time customizing. Plus, interactions feel more organic and human.

What makes a great chatbot platform in 2025?

When narrowing your search down to the best chatbot development platforms, there are a few core features to look for:

• Support for large language models (LLMs) like ChatGPT, Claude, and Gemini
• Integration with customer relationship management systems (CRMs), application programming interfaces (APIs), and other business tools
• Publishing options for web, messaging apps, and embedded interfaces
• Usability features such as visual builders, templates, and data sources
• Security credentials and certificates

With features like these, businesses can create flexible, powerful chatbots that seamlessly integrate their websites into the user experience. But since many top solutions offer these core features, you’ll want to consider additional capabilities to find the platform that’s truly right for you.

How this chatbot maker list was selected

To create this list, we took a close look at more than 20 options, from no-code chatbot tools to AI chatbot platforms. We then selected the best chatbot builders by evaluating them on the following criteria:

• LLM support
• User experience
• Deployment flexibility
• Integration options
• Pricing tiers

We identified these factors as the most relevant and clear differentiators that set top options apart from the rest of the pack. The chatbot development platforms that did not make our list were excluded due to issues like lack of transparency, out-of-date LLMs, or subpar usability.

Best chatbot builders: A quick comparison

Before we dive into the details, here’s a quick comparison of our seven favorite chatbot development platforms and the key factors we considered. Keep in mind that pricing information reflects plans that are billed annually — monthly subscription rates will generally be higher.

The top chatbot development platforms in 2025

Now that we’ve previewed our results, let’s take a closer look at the seven top chatbot builders and what sets each one apart.

1. Jotform AI Chatbot Builder: Best all-in-one platform for forms and conversational AI

Designed to be fast, user-friendly, and endlessly flexible, Jotform AI Chatbot Builder puts the power of no-code chatbot tools in your hands. Using the drag-and-drop design interface, you can easily create custom chatbots that meet your brand voice, visual style, and specific purposes. These chatbots are powered by Jotform’s conversational AI and open to integrations with third-party apps as well as all your Jotform forms.

Jotform is a top option for small businesses looking for a way to enhance their lead generation and customer engagement. Jotform’s AI Agents serve as personalized extensions of your team, providing AI-driven customer service and automation solutions, along with a range of tools tailored to meet specific industry needs.

Jotform’s chatbot maker also helps streamline the creation process with the help of AI Agent Templates. With more than 7,000 available templates for a wide range of different roles, you can pick the one that best suits your needs and deploy it with confidence.

• Pros: Full customization, seamless form integration, user-friendly
• Cons: Newer to the market, fewer integrations than some options
• How it’s trained: Internal knowledge base, hands-on training, external URLs
• LLM and integration support: GPT-4, CRM integration, payment processing
• Deployment options: Social, website, in-app, presentations, email, phone, text, Zoom
• Pricing: A free Starter plan is available for 5 chatbots and 100 monthly conversations. The Bronze plan costs  $34 per month for 25 chatbots and 1,000 monthly conversations. For just $5 more, the Silver plan ($39 month) comes with 50 chatbots and 2,500 monthly conversations. And at $99 per month, the Gold plan offers 100 chatbots and 10,000 monthly conversations. Custom-priced enterprise plans are available upon request.

2. Botpress: Best platform for complex chatbot customization

When it comes to complexity, Botpress is the chatbot development platform of choice. It’s packed with advanced features that allow you to remain on the cutting edge of chatbot technology. From full customization of your LLM to pre-built integrations, Botpress is designed for whatever you need.

This solution is oriented toward the developer community, so if you’re looking for a simple platform, this may not be your best choice. With advanced features comes a steep learning curve that may prove challenging for users in search of a plug-and-play chatbot maker.

Botpress offers usage-based pricing, which starts with a free plan, but to expand its capabilities, you will need to pay for add-ons. It also has the highest-priced tier on this list at $445 per month. Although this price may be steep, it could be worth it if you’re looking for a top-of-the-line solution.

• Pros: Advanced customization features, pre-built integrations, extensive flexibility
• Cons: Steep learning curve, expensive
• How it’s trained: Custom knowledge base comprised of documents, websites
• LLM and integration support: OpenAI, Groq, Anthropic, CRMs, APIs
• Deployment options: Exporting, embedding, public URL
• Pricing: The pay-as-you-go version is free plus AI spend. The Plus plan costs $79 per month plus AI spend, adding live agent handoff and visual knowledge base indexing. A Team plan costs $445 per month for real-time collaboration and advanced support. Custom enterprise plans are also available upon request.

3. Kore.ai: Best platform for Microsoft users

Thanks to its close strategic partnership with Microsoft, Kore.ai is one of the top chatbot development platforms for Microsoft users. Kore.ai’s enterprise-level AI solutions are seamlessly integrated with the Microsoft suite of products, making it easier than ever to connect your chatbot directly to your tech stack.

Kore.ai also offers advanced-level security for users working in sensitive industries such as banking or medical care. With features like role-based access control, audit logs, and global industry compliance certifications, this solution is built to keep your data private.

The Kore.ai chatbot builder also includes advanced tools like multilingual and multichannel support, with more than 120 languages and channels available for use. It can help facilitate your customer experience efforts by providing seamless handoff to human agents through its AI contact center. Kore.ai is also flexible in its integrations and LLMs, offering more than 100 integration options to suit a range of preferences.

• Pros: Microsoft integration, advanced security, flexible features
• Cons: Limited usage, slow performance and loading, learning curve
• How it’s trained: Frequently asked questions (FAQs)or generative-AI questions from documents
• LLM and integration support: OpenAI, Gemini, Azure, Amazon Web Services (AWS), CRMs
• Deployment options: Website, email, SMS, Microsoft Teams, Web software development kit (SDK), social
• Pricing: Contact Kore.ai for pricing. There is no free version available.

4. LivePerson: Best platform for conversational analytics

The LivePerson platform centers around optimizing your conversations through advanced technology and data-driven insights. With the combination of its Conversational Cloud platform and generative-AI tools, this solution takes your customer interactions to the next level.

LivePerson has both messaging and voice AI chatbots available for use. These chatbots are highly customizable and can be used to provide omnichannel support wherever you need additional assistance. As your customers interact with your generative AI agents, valuable insights are collected in the Conversational Cloud to help you optimize performance later on.

This solution does have limitations, particularly in accessing generative-AI features. To gain access to LivePerson’s generative-AI agents, you’ll need to sign up for their top-tier plan. Pricing is not available online, but this may prove to be a much higher investment than other similar options.

• Pros: Conversation-oriented, advanced analytics, omnichannel support
• Cons: Limited AI usage, limited features, no free version
• How it’s trained: Proprietary Conversation Builder tool, FAQs, knowledge bases
• LLM and integration support: OpenAI, Gemini, Cohere, Anthropic, CRMs, content management system (CMS)
• Deployment options: Websites, Facebook Messenger, WhatsApp
• Pricing: There is no free version available. Contact LivePerson for pricing.

5. Chatbase: Best platform for simple chatbot design

Not everyone is looking for the most advanced solution on the market. Sometimes you just need an option that’s fast and easy and gets the job done. In the world of chatbot development platforms, Chatbase is one such solution. Designed without the frills and features of a more complex solution, this chatbot maker streamlines your development process like never before.

That said, Chatbase’s chatbots are still just as effective as many of their more complex peers. These custom chatbots work with multiple LLMs, offer robust encryption, and can be configured to meet your exact requirements. But if you’re hoping to access some of the top-tier features provided by other solutions, you may need to look elsewhere.

Although Chatbase offers a free plan, it’s relatively limited compared to other solutions on this list. With the Chatbase free plan, you’ll have access to a single AI agent that can only have a limited number of conversations and links to use for training. The real kicker? If your chatbot goes 14 days without any activity, it will automatically be deleted.

• Pros: Simple user interface, flexible features, API integration
• Cons: Limited functionality, lack of advanced features, expensive top tiers
• How it’s trained: Internal files, text snippets, website crawling, Q&A training
• LLM and integration support: OpenAI, Gemini, Anthropic, APIs, Zapier
• Deployment options: Website embed or iframe, WhatsApp, Messenger, Instagram
• Pricing: A limited free version is available for 1 AI agent, 100 monthly message credits, and 10 training links. The Hobby plan ($32 per month) comes with 1 AI agent, 2,000 monthly message credits, and unlimited training links. The Standard plan ($120 per month) upgrades to 2 AI agents, 12,000 monthly message credits, and 3 seats, while the Pro plan ($400 per month) offers 3 AI agents and 40,000 monthly message credits with 5 or more seats.. Custom enterprise pricing is available upon request.

6. Yellow.ai: Best platform for enterprise companies

Yellow.ai features an agentic AI system designed to drive results for large companies looking to enhance their customer experience. Powered by more than 15 LLMs, this solution offers a full agent development and optimization cycle for those who prefer a more comprehensive chatbot experience.

Yellow.ai’s custom chatbots can be used across a variety of channels, including chat, voice, text, instant messaging, and email. You can customize and elevate the chatbots using more than 150 different pre-built integrations, ensuring their compatibility with your own business tech stack. And the DynamicNLP feature offers a continuously learning conversational experience that’s fluent in more than 135 languages.

The advanced nature of this solution does make it more difficult for less experienced users to learn and limits its usefulness for many smaller businesses or users looking for a simpler experience. Many users have also complained about the quality of Yellow.ai’s customer support.

• Pros: Omnichannel capabilities, advanced LLM options, optimization, testing tools
• Cons: Steep learning curve, complex interface, not small business–friendly
• How it’s trained: Intents, internal data, knowledge base, documents, URLS
• LLM and integration support: Orchestrator, GPT-3, CRMs, CMS
• Deployment options: Website, voice, email, instant messaging, text
• Pricing: A free version is available for 1 chatbot, 2 agents, and a maximum of 1,000 records and transactions. Contact Yellow.ai for pricing on unlimited Enterprise plans.

7. Intercom Fin AI: Best platform for AI customer service

Known for Fin, its industry-leading customer service AI chatbot engine, Intercom offers users a powerful solution made specifically for enhancing the customer experience. Fin’s core purpose is to increase the resolution rate of your customer interactions. This helps to increase customer satisfaction while also reducing your customer service team’s workload.

Fin is a fully customizable customer service agent that can quickly adapt to your needs. From tone of voice to real-time translation, this chatbot development platform offers significant flexibility compared to some other competitors. Fin also works alongside any other customer service help desk (although it’s optimized to work best with Intercom’s own help desk solution).

The main downfall of the Intercom system is its pricing structure. Fin is a usage-based solution, which means you pay for each resolution. So, the more you use it and the more effective it is, the more you’ll pay per month. This raises issues for users looking to scale, as their monthly bill will increase at the same rate as their growing business.

• Pros: Customer service–oriented platform, flexibility, customization options
• Cons: Usage-based pricing, limited features, learning curve
• How it’s trained: Internal content, external links, webpages, snippets
• LLM and integration support: Anthropic, GPT-4, CRMs
• Deployment options: Website, social, in-app, CMS, email, phone
• Pricing: There is no free version available, but Intercom does offer a 14-day free trial. Pricing for Fin is usage-based, costing $0.99 per resolution, with a minimum of 50 resolutions per month. You can also add Intercom Helpdesk seats for $29 per seat per month.

Choosing the right chatbot builder for your needs

Using the information from this list, you can refine your selection to find the builder that best fits your business needs. But before you decide to invest in one of these options, consider the following tips:

• Match your tool to your purpose: Get clear on what your ultimate goal is, and then use it to narrow down your top chatbot development platforms. Some tools may be better suited for lead generation than customer support or internal assistance — know what you’re looking for.
• Future-proof your business: You don’t want to be searching for a new chatbot maker a year from now. Prioritize options with advanced features that will help you scale your business as it grows, such as access to the latest LLMs, quality support, and integrations that align with your future tech stack.
• Try before you buy: Many options offer free plans that allow you to test out the chatbot development platforms. Before investing in a solution, consider trying one or two free options to see what works and what doesn’t. You may discover you favor one solution over the other.

With so many chatbot development platforms available, there’s undoubtedly a solution out there that can provide the ease and flexibility that meets your unique needs. Advanced tools like Jotform AI Chatbot Builder make it easy to create fully customizable chatbots — simply tailor them to your brand and share them with your target audience in a matter of minutes.