Top 13 chatbots for WordPress in 2025

To stand out online you need more than just a functional website. While this is certainly a good start, your WordPress website needs something extra to keep your customers engaged, happy, and converting — and chatbots are one of the best ways to do that.

These powerful plug-ins make your website easier to navigate, automate routine tasks, and increase the overall efficiency of your WordPress site. But which one of the hundreds of chatbots available is right for you? We’ve compiled a list of the very best.

What is a chatbot and how does it integrate with WordPress?

Chatbots are digital programs designed to artificially converse with users to answer questions, address concerns, and provide assistance. On WordPress websites, these chatbots integrate with your user interface through plug-ins, allowing users to access their features when they visit your site.

Most chatbots are split into three key categories:

1. AI chatbots use machine learning to perform complex tasks and provide relevant responses based on user data.
2. Rule-based chatbots provide pre-determined answers based on set algorithms, decision trees, and inputs to handle less complex issues.
3. Hybrid chatbots offer a combination of both functionalities to create a wider (but sometimes less in-depth) range of features.

If you’re exploring tools powered by large language models, you might want to check out some of the best ChatGPT alternatives that power many of today’s AI chatbot solutions.

How to choose the right chatbot for your WordPress website

As you do your research, keep these factors in mind to find the best chatbot for your WordPress site:

• Integration compatibility: How well does this plug-in integrate with your site? Does it work well with your other plug-ins? Explore the ins and outs of how your chatbot connects to prevent unwanted bugs.
• Features based on business needs: Identify the features and capabilities you need to pinpoint potential solutions in your price range before you shop. 
• Pricing structure: While your budget will be a key factor in your plug-in selection, value should be, too. Choose a solution based on what you can afford and how much bang (i.e. features and flexibility) you want for your buck. 
• User-friendliness and support: Your chatbot should be easy to operate internally and externally. Look specifically at the kind of support each solution offers and how satisfied other users are with its service to ensure you’ll have adequate help in case any issues arise.

Benefits of using chatbots on WordPress websites

Chatbots add an extra layer of functionality to your WordPress website, which provides you with advantages like

• Enhanced user experience: Chatbots can create a more intuitive browsing experience by streamlining your user journey through personalized product or page recommendations.
• Automated customer service: Chatbots have the answers your users need 24/7, 365 days a year, without having to take a break.
• Improved lead conversion rates: Chatbot interactions can help collect, nurture, and convert leads by providing answers to customers during their research process.
• Cost efficiency: Chatbots allow you to scale your customer service operations without investing in more human agents or needing to upskill current staff.

Of course, your chatbot’s specific capabilities will depend on the particular plug-in you select. Speaking of which…

13 best chatbots for WordPress in 2025

There are over 250 chatbots available on the WordPress plug-in marketplace, each with unique features and benefits. We’ve found the top 13 WordPress chatbot plug-ins and broken down their key features.

1. Jotform AI Chatbot

Designed to help you create, train, and integrate custom chatbots into your WordPress website effortlessly, this drag-and-drop, no-code, easy-to-install AI builder is all about customization. Jotform AI Chatbot for WordPress allows you to design personalized chat flows and train chatbots to handle customer queries, guide users through forms, or provide key product information.

Jotform uses machine learning technology to facilitate natural language processing (NLP) for accurate responses, multilingual support for global reach, and customizable designs to align with any brand’s identity. It also connects to the Jotform product suite, allowing you to store customer data automatically through forms and analyze data securely through custom dashboards, making it one of the best chatbots for WordPress.

• Best for: Users that require heavy customization
• Developer: Jotform
• Key features: Custom drag-and-drop AI chatbot builder, AI capabilities, custom dashboards, multilingual capabilities
• Pros: User-friendly, no coding required, full customization, connects to Jotform suite
• Cons: Newer to the market than other competitors
• Plans/Pricing: Free basic plan, or paid plans ranging from $34 to $99 per month

2. HubSpot Live Chat

The HubSpot Live Chat WordPress plug-in is a free-to-use addition to the HubSpot product suite. This solution is helpful if your business already relies on HubSpot for customer relationship management, sales, service, marketing, and other functions. However, the benefits of this AI chatbot for WordPress are limited without the accompanying HubSpot software — which may be a greater investment than you’re prepared to make.

• Best for: Existing HubSpot users
• Developer: HubSpot
• Key features: HubSpot integration, live chat tool, interaction dashboard
• Pros: Connects to HubSpot, easy to install, free plug-in access
• Cons: Higher price for access to advanced features, lack of AI, no default analytics
• Plans/Pricing: HubSpot offers a basic free plan, then ranges from $15 to $150 per month per user or more — depending on the package.

3. Tidio

Tidio is primarily focused on one thing: conversations. While this program may not offer a wide range of features, it’s well-known for its powerful chat capabilities, making it one of the best chatbots for WordPress. Between its AI chatbot and handled conversations, Tidio positions itself as a tool dedicated to facilitating customer communication.

Although Tidio may advertise its WordPress plug-in as free, the platform does require you to sign up for a plan.

• Best for: Businesses who only need a live chat solution
• Developer: Tidio
• Key features: Lyro AI chatbot, built-in conversion pathways, customizable live chat widget
• Pros: Scaling analytics, mobile-friendly widget, chatbot builder
• Cons: AI features are limited based on plan, full plan is expensive, no free version
• Plans/Pricing: Plans range from $29 to $2,999 per month, with escalating features

4. Intercom

Specializing in AI-first technology, Intercom offers advanced features to level up your website. However, while Intercom may be an effective solution, you’ll need to pay extra to access the full scope of features. This includes a per-resolution AI agent fee, which can escalate your monthly bill as your business scales.

• Best for: Businesses who prefer AI-first communication
• Developer: Intercom
• Key features: AI agents, omnichannel support, help center
• Pros: AI-driven platform, agent assistant tools, automated workflows
• Cons: Very expensive, pay-to-play AI tools, no free version
• Plans/Pricing: Base plan is $29 to $132 per set per month; AI agent use costs $0.99 per resolution

5. Zendesk Chat

Zendesk offers a chatbot plug-in for WordPress as an extension of their already popular service platform. This popular chat platform relies on the Zendesk suite for maximum functionality but offers a variety of advanced features if you’re willing to invest in the larger solution.

• Best for: Existing Zendesk users
• Developer: Zendesk
• Key features: Live chat, advanced analytics, 24/7 support
• Pros: Mobile optimized, proactive chat functionality, integrates to Zendesk platform
• Cons: No free plan, dependent on Zendesk hub, additional cost for advanced AI
• Plans/Pricing: $19 to $119 per agent per month, billed annually

6. WP-Chatbot

WP-Chatbot is an omnichannel chat widget built specifically for WordPress sites. This chatbot is a straightforward solution for those looking to add chat capabilities to their site. While it lacks the bells and whistles of other options, it accomplishes its core purpose well.

• Best for: Users looking for omnichannel chat capabilities
• Developer: MobileMonkey
• Key features: Facebook Messenger integration, Omnichannel chat, support bot
• Pros: One-click installation, 24/7 support, unified messaging inbox
• Cons: Monthly messages limited to 1,000, basic platform, no AI tools
• Plans/Pricing: Offers a free plan with basic features and a paid plan for $299 per month

7. LiveChat

LiveChat offers a range of advanced chat features for your WordPress site. Unlike other larger platforms, LiveChat offers a separate chatbot functionality, which is both positive and negative. The key trouble with this distinction is that the chatbot on its own costs more per month than some other full-suite solutions and may work less effectively when untethered to the LiveChat suite.

• Best for: Businesses requiring a feature-rich live chat
• Developer: LiveChat
• Key features: Text Intelligence AI features, multichannel communication, ticketing system
• Pros: Proactive chat functionality, eye-catching user interface, 24/7 support
• Cons: Limited mobile version, higher pricing, separate cost for chatbot
• Plans/Pricing: $52 per month for the standalone chatbot

8. Crisp

Although Crisp offers a free chatbot plug-in, this version of the live chat solution is limited to two users and basic features. You’ll likely need to choose one of the paid plans to get the tools you need. That said, this solution is fast, customizable, and comes as part of the full Crisp suite of tools.

• Best for: Users needed advanced live chat support
• Developer: Crisp IM
• Key features: Chat widget, advanced AI, customizable user interface
• Pros: Fast and easy to install, free version available, powerful chatbot
• Cons: Lack of AI features in free plan, expensive, limited users per workspace
• Plans/Pricing: Free version available. Paid options range from $45 to $295 per month per workspace

9. Chatra

Developed by Chatra and acquired by Brevo, this chatbot solution is focused on improving the quality of your website’s chat function and empowering agents. Focused on live chat and chatbot features, this solution is best for improving e-commerce conversion — especially with its unique cart saver functionality.

• Best for: E-commerce businesses
• Developer: Chatra
• Key features: Chatbots and automation, cart save, agent productivity tools
• Pros: Free version, multichannel chat functionality, intelligent chatbot features
• Cons: Limited in scope, basic free features, few integrations
• Plans/Pricing: Free forever for one agent; paid plans are available for $25 or $33 per agent per month

10. Collect.chat

Collect.chat’s chatbot plug-in isn’t as robust as the others on this list. However, it does feature helpful solutions like custom chatbots, analytics, and team collaboration. If you’re looking for a barebones solution that gets the job done, this may be the best chatbot for your WordPress site.

• Best for: Complete beginners looking for simplicity 
• Developer: Collect.chat
• Key features: Drag-and-drop chatbot builder, meeting booking, lead generation
• Pros: Free version, unlimited bots, chatbot templates
• Cons: Very basic solution, limited to 50 responses per month with free version
• Plans/Pricing: Free version available; paid plans range from $18 to $69 per month, billed yearly

11. Landbot

Although Landbot can integrate with WordPress, this solution does not offer a native plug-in like its competitors. However, Landbot provides access to highly customizable, no-code AI chatbots that can supercharge your WordPress site’s customer service experience.

• Best for: Users needing a dedicated AI chatbot
• Developer: Landbot
• Key features: Chatbot builder, customer analytics, third-party integrations
• Pros: Free version, customizable features, flexible embedding options
• Cons: Expensive, narrowly focused solution, no native plug-in on WordPress
• Plans/Pricing: Free plan available; paid plans range from $45 to $450 per month

12. WPBot

WPBot’s core purpose is customizability. Its platform allows you to dive deep into the chatbot customization process to tailor a chatbot to your needs. While not the most expansive product, this tool is excellent for those who like hands-on development experience.

• Best for: Businesses wanting to build their own chatbot
• Developer: QuantumCloud
• Key features: WPBot Pro, OpenAI integration, customizable themes
• Pros: Connects to OpenAI, fully customizable, good technical support
• Cons: Complex, limited features, few integrations
• Plans/Pricing: Plans range from $39 to $189 per year, billed yearly

13. ChatGPT API plug-ins

ChatGPT is the most-used AI in the world, accounting for 82.5 percent of all traffic to generative AI tools in 2024. Naturally, many chatbots use it as their base. Many ChatGPT API plug-ins are available on the market, so be sure to check out which best suits your needs before downloading.

• Best for: Businesses who are familiar with ChatGPT
• Developer: Miscellaneous
• Key features: Access to ChatGPT, variable based on specific plug-in
• Pros: Access to ChatGPT
• Cons: Wide variety of similar options to sort through, requires familiarity with ChatGPT
• Plans/Pricing: Variable depending on solution

Supercharge your WordPress website with Jotform

Whichever solution you choose, WordPress chatbot plug-ins are some of the best AI tools for websites looking to enhance their overall effectiveness and usability. 

Chatbot integrations like Jotform’s AI Chat plug-in provide the automation you need to grow your business, answer key customer questions, and reduce costs. Keep these insights in mind as you shop, and remember to always balance your AI chatbot tools with a personal, human touch.

Photo by Rodeo Project Management Software on Unsplash