30+ best examples of chatbot welcome messages

We’ve all heard the adage that the first impression is the last impression. And in customer experience, the first impression sets the tone for every subsequent interaction.

Now that 37 percent of businesses are using chatbots for customer support interactions, these bots’ welcome messages have become the first impression. But what is a chatbot welcome message anyway? A chatbot’s welcome message is more than a greeting. It shows your brand’s personality and guides visitors toward meaningful actions.

The good news is you don’t have to write these messages from scratch. Jotform AI Agents provide a quick and simple way to both design and personalize chatbot welcomes that feel purposeful. You can easily shape a message that goes with your brand’s voice and responds intelligently to your audience.

In this article, we share 30-plus examples of chatbot welcome messages to inspire your own approach. Use these as a reference to greet visitors in a natural and valuable way.

What is a chatbot welcome message?

A chatbot welcome message is the initial exchange between your chatbot and a visitor on your website or app. It’s the moment a conversation begins, often within seconds of someone opening your app or landing on your website.

The welcome message serves two purposes. First, it shapes the user’s first impression. For example, a clear and friendly opening instantly communicates that the interaction will be helpful and relevant, setting the stage for a smooth and engaging conversation.

Second, it provides direction. A welcome message can suggest next steps, like answering questions, exploring products, or connecting with human agents. Basically, it guides the visitor toward useful outcomes without getting them lost in navigation.

The first interaction can also influence how users perceive the rest of their experience. A message that feels warm will encourage them to stay and explore. But if they receive a vague or impersonal opening, they might leave before discovering what you offer.

Why customize your chatbot welcome message?

Generic chatbot greetings can get the interaction started. But customization takes it one step further, aligning the experience with your audience’s expectations and your brand’s personality.

Here are three reasons to customize your chatbot welcome message: 

• It makes visitors feel understood: A message that references the visitor’s location, recent activity, or reason for visiting can instantly create a sense of connection. Take a look at different examples of chatbot welcome messages for ideas on tailoring language and content.
• It provides consistency in brand voice: Your chatbot should sound like a natural extension of your business. The best welcome message for customers is one that feels authentic to your brand and matches the style they’ve experienced in other touchpoints.
• It improves engagement: Customized messages tend to improve engagement. When you offer clear options like quick buttons for FAQs or booking requests, you help visitors take meaningful steps without hesitation.

It can be tricky to write chatbot welcome messages manually, but with Jotform AI Agents, it becomes intuitive. You can use Jotform to

• Adjust tone and language to fit your audience
• Create different flows for unique visitor segments (e.g., new vs returning customers)
• Guide users to relevant resources from the first interaction

By customizing these opening interactions, you set the stage for meaningful conversation. It’s a great way to make your chatbot capable enough to engage visitors.

30+ chatbot welcome messages for every scenario

Let’s take a look at some examples of chatbot welcome messages you can use in different scenarios.

Friendly and casual welcome messages

If your brand tone is casual and friendly, you can find the best welcome message for customers here.

E-commerce store: Clothing & accessories

Casual and fun welcomes work well for fashion brands where shoppers expect an upbeat tone. The chatbot can start the interaction with enthusiasm to make the experience feel like chatting with a style-savvy friend.

1. Hey there! Want me to help you find something perfect for today?
2. Hi! Looking for new arrivals or today’s hottest picks?
3. Hello, trendsetter! Need outfit ideas or size help?

Coffee shop or local café

A lighthearted approach makes customers feel at home, almost like walking into their favorite neighborhood café.

1. Hey! Can I tempt you with our latest roast?
2. Welcome! Are you here for coffee recommendations or today’s specials?
3. Hi there! I’ve got the drink menu ready. What’s your pick?

Entertainment & events

A casual greeting here should create excitement, encouraging visitors to browse upcoming shows, games, or festivals.

1. Hey! Want to see what’s happening this weekend?
2. Welcome! Looking for tickets or event schedules?
3. Hi! Ready to plan your next night out?

Professional and informative welcome messages

For brands or use cases calling for a more informative tone, the following examples of AI chatbot welcome messages may prove useful.

Software as a service (SaaS) product support

A clear and professional introduction immediately builds trust and guides users toward getting help quickly.

1. Hello! I can help you explore features or troubleshoot issues. Where would you like to start?
2. Welcome! Do you want to learn about our newest tools or get assistance?
3. Hi! I’m here to walk you through setup, integrations, and account tips.

Healthcare provider

In healthcare, the greeting should be respectful and informative. Ideally, it needs to set a tone of care and reliability since the stakes are quite high. It’s also important that your chatbot’s language is HIPAA-compliant, meaning it should not share any of the patient’s personal information or details about their diagnosis.

1. Welcome! I can help you book an appointment, find a doctor, or get clinic hours.
2. Hello! Would you like to schedule a visit or see our patient resources?
3. Hi! Please let me know if you need information on services or insurance details.

Business-to-business (B2B) consultancy

As important as professionalism is in consultancy, the best AI chatbot should also show readiness to support client goals. After all, this is what clients in the industry demand from consultants.

1. Welcome! Are you here to learn about our solutions or arrange a consultation?
2. Hello! I can provide details on our services, case studies, and pricing.
3. Hi! Would you like to connect with our team or explore project examples?

Personalized welcome messages for returning visitors or segments

When your chatbot greets returning users with familiarity, it shows that you remember their past interactions and value their time. Tailor the opening line to their history, preferences, or profile for a more relevant start to the conversation.

Returning e-commerce shopper

Acknowledging repeat visitors can make the experience warmer and more relevant.

1. Welcome back! Ready to check out what’s new since your last visit?
2. Hello again! I saved a few recommendations based on what you liked before.
3. Hi! We’ve added fresh arrivals. Want me to show them to you?

Loyalty program member

Recognize the membership status of your customers to build engagement and encourage continued participation.

1. Hi, Gold Member! Would you like to see your current points and rewards?
2. Welcome back! Your exclusive discounts are ready. Want a peek?
3. Hello! I can update you on your member perks and offers.

Geolocation-based greeting

Personalizing your interactions by location makes them more relevant.

1. Hello from sunny Austin! Want to see our local offers?
2. Welcome! I’ve got deals and events happening near you.
3. Hi! Here’s what’s available in your area today.

Clear and concise messages with a call to action

Sometimes the most effective greeting is direct and action-oriented. This kind of message quickly sets the purpose and removes any uncertainty about how to begin the interaction.

Online learning platform

Short and action-driven messages work well for learners who want quick access to resources.

1. Hi! Ready to start your next course? Just type the topic.
2. Welcome! Search for a subject, and I’ll find the right class.
3. Hello! Want to continue where you left off?

Nonprofit organization

Concise greetings can still convey purpose, especially for nonprofits guiding visitors toward donations, volunteer work, vision, success stories, or information.

1. Welcome! Would you like to learn about our programs or ways to get involved?
2. Hi! Can I help you find an event or make a contribution?
3. Hello! I’m here to share updates and answer questions.

Travel agency or booking site

Travelers often want quick access to booking tools, so the message should point them straight to action.

1. Hello! Ready to plan your trip? I can show you flights, hotels, or tours.
2. Welcome! Start by telling me your destination.
3. Hi! Where to next? Let’s get your itinerary set up.

How to create a custom chatbot welcome message with Jotform AI Agents

Jotform’s AI Agent builder tool provides a visual interface where you can control every detail of the first impression, from the headline and description to button styles and interaction flow. Keep reading to learn how to customize the greeting messages of your AI Agents.

Step-by-step guide to creating a custom chatbot welcome message

Jotform makes it simple to customize your greeting message and then update it whenever needed. Here’s what you need to do.

Step 1: Access your AI Agent in the builder

Log in to your Jotform account and open the AI Agent builder. Choose an agent template you want to work on or create a new one from scratch. The builder tool displays a live preview on one side and customization tools on the other, so you can see changes instantly.

Step 2: Add or edit a welcome page

In the lower-left area of the builder, you’ll find an option to add a welcome page. This is where your greeting will live. If your agent already has one, select it to begin editing.

Step 3: Write a clear heading and description

Use the heading to introduce your agent by name or role, then follow with a short description that helps set expectations. Use this space to outline what the agent can help with, point out key features, or encourage the visitor to take a specific action.

Step 4: Incorporate visual elements

You can also upload a logo or relevant image to give your welcome page a branded look. This image will also appear in the conversation view to make the chatbot feel like part of your wider digital experience.

Step 5: Configure action buttons

Use the button settings to choose what your visitors see and click on first. You can select a Chat button to start a conversation, a Call button for voice interaction, or include both. Adjust colors to match your site’s design and rewrite the button text to better reflect your brand’s tone.

Step 6: Publish your message

After customizing the welcome message, you can preview it in real time using the onscreen preview feature. Once you’re happy with the greeting, select the publishing option. Your updated welcome message will now greet every visitor who interacts with your chatbot.

Manage and hand off conversations in real time with the Jotform mobile app

Jotform not only lets you set up automated welcome messages, it also makes sure you don’t miss a chance to connect personally with visitors. The Jotform mobile app sends you instant notifications whenever a visitor interacts with your chatbot.

These alerts are especially useful when a lead asks a question beyond your bot’s scope or when a human touch could make the difference in closing a deal. You can also use the alerts to track form submissions by customers and collect their data in real time.

Industry-specific templates for faster setup

Manual chatbot design isn’t always practical or accessible for most businesses. Fortunately, Jotform offers a library of AI chatbot templates designed for different industries and scenarios.

These ready-made templates give you a strong starting point. Simply select a template that aligns with your use case, customize the questions, add a welcome message, and launch in minutes without coding a single line.

Jotform templates make it easy for small businesses, nonprofits, and enterprise teams alike to create a functional and industry-optimized chatbot without the need for extensive technical skills.

Additional features of Jotform AI Agents

A welcome message is just the start of the user experience. With Jotform, you can also personalize your chatbot’s design, tone, and personality so it perfectly reflects your brand voice.

You can adjust the colors, fonts, and conversation style to create the right impression from the first “hello.” The Jotform platform also supports tone customization, so you can decide whether you want your chatbot to sound formal or relaxed. Coupled with a personalized welcome message, these visual and tonal adjustments can help turn first-time visitors into long-term customers.

Benefits of using Jotform AI Agents for your chatbot

An effective chatbot manages conversations to improve the user experience and streamline your team’s workload. The right platform can make all the difference. But the benefits of Jotform AI Agents aren’t just limited to customizing welcome messages.

Here are some other reasons to use the platform.

No coding required for fast setup and customization

If you have no coding experience and lack the resources to hire someone to build an AI agent from scratch, there’s no need to worry. Jotform lets you launch your chatbot without any coding. And you can choose from a variety of chatbot welcome messages to match one to your brand’s voice.

Multichannel and multilingual support

Jotform AI Agents don’t limit you to a single platform. Your chatbot can interact with customers across multiple channels, including social media, messaging apps, and your website.

On top of that, multilingual capabilities mean your chatbot can greet and assist visitors in their preferred language. You can serve a global audience with personalized interactions using AI chatbot welcome messages that resonate across cultures.

Scalable customer service with personalized interactions

As your business grows, so does the need for efficient customer support. Jotform AI Agents can handle a high volume of inquiries simultaneously, providing consistent and accurate answers. You can scale your operations without compromising on quality or speed.

In addition, these AI Agents can segment interactions based on customer type or priority level. This way, each user gets the most relevant information instantly, whether they’re a new prospect exploring your services or a loyal client needing quick assistance.

Real-time assistance and workflow automation

Every customer wants quick assistance. And if they don’t get it, their satisfaction can suffer.

Jotform AI Agents excel in real-time responses. Use them to set up automated workflows that guide users through forms, bookings, or support requests while still offering the option to take over conversations manually. The balance between automation and human touch is beneficial to customers, providing both speed and personalized responses.

Workflow automation also reduces bottlenecks for your support team and frees them to focus on complex issues that require human judgment. Over time, this hybrid approach improves resolution times too and creates a smoother end-to-end customer experience.

Transform “hello” into conversion with custom chatbot welcome messages

A chatbot welcome message that captures attention from the first interaction can significantly improve customer interaction. It creates an immediate positive impression, which ultimately encourages users to engage further. The right greeting can answer questions quickly and lead visitors toward desired actions.

Jotform AI Agents help you create personalized greetings efficiently. Explore examples of chatbot welcome messages to spark ideas and then test different approaches to adapt them for your audience. These AI-powered agents let you customize tone, style, and functionality without coding. Create your first agent now to see these features in action.