Best AI chatbot for Shopify: Top tools to boost sales and support

When it comes to running a Shopify store, handling every little customer issue by yourself (and in a timely manner) can quickly become overwhelming. For many online retailers, the secret to keeping their storefront running smoothly is adding an artificial intelligence (AI) chatbot for Shopify to their tech stack.

Investing in a Shopify AI chatbot gives you access to tons of helpful features. From Shopify automation tools to AI-powered customer support, a Shopify chatbot app can streamline operations and improve customer engagement. With an AI assistant at your side, you can boost conversion rates, retain customers, and focus on meaningful work — rather than always playing catch-up.

So, what’s the best chatbot for Shopify? The answer may depend on your budget and needs, but we’ve rounded up our top chatbot integrations for Shopify and laid out the key factors you need to know here.

Benefits of using AI chatbots for Shopify

Managing your Shopify store can be daunting. Between tracking inventory, updating your products, and taking care of customers, a little extra help could offer you a welcome break. That’s why AI chatbots for Shopify are such a valuable addition to your digital toolbelt.

These solutions provide a variety of advantages, including

• 24/7 customer support: Customer issues won’t restrict themselves to just your regular working hours, and hiring human agents to work around the clock isn’t realistic for many businesses. AI chatbots can instantly answer questions no matter the time of day, so you can provide consistent service for customers whenever they reach out.
• Automated order tracking and frequently asked questions (FAQs): For simple requests like tracking and FAQs, AI chatbots can reduce support tickets with automated responses. These solutions take simple, repetitive tasks off your team’s plate so they can focus on complex, high-value responsibilities.
• Personalized shopping experiences: The modern customer wants online stores to cater to their preferences. Chatbots can recommend products based on browsing history and create customized shopping experiences using customer data.
• Cart recovery and abandoned checkout automation: AI chatbots can monitor your customers’ Shopify carts to track whether they’re checking out or abandoning them. If a cart is left behind, AI chatbots can help boost conversions by automatically contacting customers to encourage them to complete their purchase.
• Seamless Shopify integration: Many AI chatbots also offer easy setup with your existing Shopify store. The best options offer a no-code integration that connects to your store as well as the other tools in your tech stack.

Top solutions offer all these benefits and more, which makes choosing the right one essential to improving your Shopify store.

The best AI chatbots for Shopify

With so many Shopify AI chatbots available, choosing the best one for your business can be challenging. To help with your search, we’ve picked our top 10 and highlighted the key facts you need to know to make an informed decision.

1. Jotform AI Chatbot and Live Chat Shopify Plugin

The Jotform AI Chatbot and Live Chat Shopify Plugin provides 24/7 customer support with AI-powered agents. Jotform AI Chatbot can automate customer interactions by providing rapid responses to questions about delivery status, issues with orders, recommended products, and FAQs. You can even train your chatbot and test its capabilities with practice conversations before you commit to a launch. This AI tool can really take your Shopify experience to the next level, boosting productivity and customer experience without additional staffing.

What’s more, Jotform AI Chatbot makes it easy to create the custom AI agents your Shopify storefront needs. You can build your own AI chatbot from scratch in minutes using Jotform’s drag-and-drop builder or select one of more than 7,000 free AI agent templates to speed up your design process.

• Best for: Ease of use and customization
• Developer: Jotform
• Key features: AI chatbots, no-code Shopify integration, smart shopping automation, omnichannel support, custom integrated workflows
• Pros: Saves time, improves customer satisfaction, and boosts sales by automating support while ensuring reliability
• Cons: Plugin is newer to the Shopify marketplace
• Plans/pricing: Free version available; paid plans range from $34 to $99 per month

2. Zendesk

One of the most popular customer service platforms in the world, Zendesk offers Shopify users access to a Zendesk AI chatbot with a dedicated integration. This solution allows you to introduce automation across your channels, empower agents, and access vital Shopify data from inside Zendesk.

• Best for: Customer support-specific features
• Developer: Zendesk
• Key features: Omnichannel AI agent support, customizable chatbots, live chat transfer
• Pros: Multilingual capabilities, no-code customization, connects to Zendesk platform
• Cons: AI agents only available on higher tiers, high price point, no free version
• Plans/pricing: Paid plans with AI chatbot availability range from $55 to $115 per agent per month

3. Zowie

A platform centered primarily around its AI agents, Zowie offers e-commerce-oriented chatbots that can be fine-tuned to fit your needs. You can select an AI chatbot that uses one of several major large language models in addition to Zowie’s proprietary AI, Zowie X2. You can then train your chatbot using internal knowledge to provide an on-brand, multilingual support experience.

• Best for: Advanced AI capabilities
• Developer: Zowie
• Key features: AI agents, multilingual support, omnichannel capabilities
• Pros: Seamless integration, trainable using internal knowledge, two layers of AI
• Cons: Limited features, complex interface, limited customization
• Plans/pricing: Contact Zowie for information on plans and pricing

4. Intercom

Part of the AI-driven Intercom customer service platform, Fin AI Agent allows you to facilitate customer interactions on your Shopify site. This AI chatbot for Shopify provides multi-channel support, generative answers, overview reporting, and more to elevate the way your team approaches customer interactions. That said, this Shopify automation tool comes with a higher price tag and will cost you per interaction.

• Best for: Usage-based pricing
• Developer: Intercom
• Key features: Multi-channel AI agent support, visual workflow builder, customizations
• Pros: Quick setup, learns from existing support content, easily transfers to agents
• Cons: Usage-based pricing can add up, limited features, high base pricing
• Plans/pricing: Fin AI Agent is available at $0.99 per resolution alongside the Intercom platform, which ranges from $29 to $132 per seat per month; you can also add Fin AI Agent to Zendesk or Salesforce for $49 per month, which includes 50 resolutions and costs $0.99 per additional resolution

5. Botsify

If you’re looking for a solution centered around building your own chatbot, Botsify could be just what you’re after. This Shopify AI chatbot solution offers a no-code chatbot builder that can create AI assistants for lead conversion, customer assistance, marketing automation, and more.

• Best for: Customizable chatbots
• Developer: Botsify
• Key features: No-code chatbot builder, multilingual chatbots, omnichannel support
• Pros: Chatbot development support, white label option, live chat capabilities
• Cons: No free version, limited integration, steep learning curve
• Plans/pricing: Paid plans range from $49 to $149 per month

6. Ada

Aimed at understanding, measuring, and improving your AI agents, Ada’s AI customer service solution offers a data-centric take on the modern AI chatbot. It allows you to delve deeper into how well your chatbot performs on your Shopify site and identify ways to improve.

• Best for: Data-driven AI chatbots
• Developer: Ada
• Key features: Performance tracking, AI agent management, multilingual support
• Pros: Focused on continuous improvement, 24/7 support, insights into AI reasoning
• Cons: Limited features, connectivity issues, chat management difficulties
• Plans/pricing: Contact Ada for information on plans and pricing

7. Giosg

Where many of the AI chatbots on this list prioritize customer support first, Giosg positions itself as a digital sales assistant. Offering features such as personalized product recommendations, lead qualification, and performance metrics, this Shopify AI chatbot accelerates the way you do business.

• Best for: Sales acceleration
• Developer: Giosg
• Key features: Customizable chatbots, AI lead qualification, AI sales assistant
• Pros: High level of available automation, sales-centric features, security certifications
• Cons: Limited overall functionality, lack of customer relationship management tools, technical issues
• Plans/pricing: Contact Giosg for information on plans and pricing

8. Netomi

Built for enterprise-level customers, Netomi is a turnkey AI solution that runs on an event-driven operating system. It’s all about proactively identifying the best use cases for AI in your Shopify environment and putting your agents to work. Netomi’s features are designed to perform best at scale, offering advanced AI capabilities for larger organizations that need them most.

• Best for: Enterprise-level businesses
• Developer: Netomi
• Key features: Omnichannel AI agents, powerful integration capabilities, sentiment analysis
• Pros: Wide range of integrations, real-time performance data, pinpoints high-impact areas for AI use
• Cons: Enterprise-oriented platform, limited support options, analytics need improvement
• Plans/pricing: Contact Netomi for information on plans and pricing

9. Certainly

Designed to help lead your team to e-commerce success, Certainly has everything you need to create a no-code, well-rounded AI sales assistant. From customer acquisition tools to streamlined customer support, Certainly offers a wide range of features dedicated to different aspects of your online sales process.

• Best for: E-commerce-specific tools
• Developer: Cegeka
• Key features: Proactive recommendation, multichannel support, flexible integration hubs
• Pros: E-commerce specific, connects to Shopify in seconds, revenue generation tools
• Cons: Limited annual conversations, limited agents per plan, limited channels per plan
• Plans/pricing: Paid plans start at approximately $430 per month

10. Tidio

This AI chatbot for Shopify is centered around automatically handling simple issues that can be taken off your team’s plate, with an AI chatbot model based on conversations. Tidio’s conversational AI, Lyro, is a scalable AI solution that can help streamline your Shopify store. It’s worth noting, though, that Tidio’s AI tools are limited in their monthly use and cost extra to expand — whether that involves paying for additional interactions or investing in a higher tier plan is up to you.

• Best for: Chat features
• Developer: Tidio
• Key features: Lyro AI agent, automated conversion pathways
• Pros: Free plan available, multiple user seats per plan, easy to use
• Cons: High base pricing, limited conversations, limits on AI and workflows per plan
• Plans/pricing: Free version available; paid plans range from approximately $24 to $2,999 per month; AI conversations are limited by plan, but you can purchase additional AI conversations in either one-time or monthly payments

How to set up an AI chatbot on your Shopify store

Once you’ve landed on an AI chatbot for Shopify, you’ll need to set up your solution so it provides maximum value for your business. Try these chatbot best practices to learn how to sell on Shopify using an AI chatbot.

1. Choosing the right AI chatbot: A smooth setup starts with the right solution. Consider how easy other users rated a solution’s implementation and whether your solution offers assistance with setup to reduce any headaches.
2. Installing the chatbot app on Shopify: Follow your chatbot’s instructions on how to add your new solution to your Shopify store. You may be able to install some with just a few clicks.
3. Customizing chatbot workflows and automation rules: Each chatbot will have its own customization interface for chatbot design. While solutions like Jotform AI Agents offer the option to quickly build your own chatbot workflows or choose a template from the AI Agent Directory, other solutions may require more work to customize and set up chatbot automation.
4. Testing chatbot responses and AI training: Training and testing your AI chatbot for Shopify is essential to success. You may have the option to upload internal data, conduct one-on-one training, and more. However you choose to train your AI, the more quality information you can provide, the better it’s likely to perform. When complete, review how the AI responds to common questions to ensure it’s accurate and on brand.
5. Monitoring chatbot performance and optimizing interactions: Once your Shopify AI chatbot is up and running, you’ll need to check in regularly to ensure it’s performing as expected. By monitoring performance metrics and interaction history, you can find ways to improve your AI tools and pinpoint where they provide the most value.

Taking the time to properly implement and set up your AI chatbot for e-commerce will make all the difference when it comes to performance, success, and overall value.

Improve your Shopify sales and support with Jotform AI Chatbot

If you run a Shopify storefront, the benefits of using an AI chatbot for Shopify are undeniable. These solutions can improve your online presence and accelerate your sales, but your final outcome will depend on which one you choose. 

Consider trying a powerful solution like the Jotform AI Chatbot and Live Chat Shopify Plugin for a wide range of features that integrate seamlessly with your store to streamline your operations and drive results.

Photo by: Edward Jenner