Não estamos recebendo as respostas.

Olá, tudo bem?

Estamos tendo bastante problemas nos recebimentos das respostas dos formulários.

Sempre acontece do pessoal preencher, e de não recebermos.

Poderiam nos ajuda identificando qual o problema?

Muito obrigada!!

Hi dominus_analiseficha,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. I'm sorry you're having issues with your form. Can you send me the link to your form so I can take a look at it for you? 

Once we hear back from you, we'll be able to help you with this.

Hi dominus_analiseficha,

Sorry for the confusion. I've checked your account and you only have 1 form. When I cloned and tested it, everything worked the way it was supposed to. Take a look at the screenshots below to see my results:

Is your form embedded on a website? Can you share your website link? 

Once we hear back from you, we'll be able to help you with this.