How to remove the grey background on the Email Notification

  • PRE_Events
    Perguntado em 27 de maio de 2023 às 15:32

    Boa tarde,

    como posso retirar o fundo cinzento dos emails?


    Obrigado

  • Billy Jotform Support
    Respondido em 27 de maio de 2023 às 23:00

    Hi Obrigado,

    Thank you for reaching out to Jotform Support. Our Portuguese support is currently not available so we'll respond to you in English. To remove the grey background, we need to wrap the content of the email inside a div. We'll then add an inline style to that div to change its background to white. Please see the steps below:

    1. In Form Builder, click on Settings in the orange navigation bar
    2. Click on Email on the left-side menu
    3. Hover your mouse over the Email Notification and click on the pencil icon
    4. On the editor toolbar, click on the ">_" icon to access its source code:
      How to remove the grey background on the Email Notification Image 1 Screenshot 30
    5. Copy all the text and save it on a notepad or other text editors
    6. In the blank template, write this line of code:
      <div style="background-color: #fff;">

      </div>
    7. Copy the text you saved earlier and insert it between the code above. You should have something like this:
      How to remove the grey background on the Email Notification Image 2 Screenshot 41
    8. Click on OK and then click on Save

    Reach out again if you need any other help.

  • PRE_Events
    Respondido em 28 de maio de 2023 às 14:29

    Obrigado