Personalizando a imagem do WhatsApp Business no AI Agent

Bom dia, estou usando um agente de IA para whatsapp, porém quando crio um número de whatsapp businnes, não aparece uma opção para que eu possa personalizar a imagem dele. Existe algum procedimento que eu consiga fazer isso ou é somente quando eu selecione um whatsapp business já existente?

E outra coisa, depois de um tempo a IA do agente de whatsapp, simplesmente para de responder. Ela tem algum limite de interação?

Hi appminhacidade10,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when you create a new WhatsApp Business number with AI Agents, the profile image customization is done through the AI Agent Builder, not directly on the WhatsApp Business number itself. You can customize your AI Agent's avatar. Let me show you how:

1. In AI Agent Builder, click on the Paint Roller icon on the at the upper right side of the panel.
2. Under the Avatar tab, you can select your desired avatar under the Gallery tab.
3. Then, you can Upload your own avatar in the Upload tab.

As for your other question, the AI agent does have interaction limits based on your subscription plan. The Starter Plan allows 100 monthly conversations, while higher plans allow more. If the agent stops responding after some time, it might be due to reaching these limits. Also, it is not possible to reset a conversation; instead, you can delete the conversation and start a new one.

Let us know if you have any other questions.

O meu plano é o plano Ouro com direito a 10k de conversas mensais.

Hi appminhacidade10,

On the Gold plan, you have access to up to 100 AI agents, 10,000 monthly conversations, 2,000,000 monthly sessions, 300 minutes of voice calls, 750 SMS per month, and a 100-million-character knowledge base. If your AI agent stops responding before reaching these limits, possible reasons could include temporary connection issues, session timeouts, or other technical interruptions unrelated to your plan limits.

It is also important to ensure that the conversation is properly managed, as resetting is not possible but deleting and starting a new conversation is recommended.

Let us know if you have any other questions.

Eu criei o agente de IA do whatsapp usando a criação do número de whatsapp business pelo jotform e ele começa respondendo bem, mas depois de um tempo ele simplesmente para. Vocês recomendam usar um número de whatsapp business existente para resolver esse problema, ou isso não tem nada a ver com o problema?

Hi appminhacidade10,

Could you try disconnecting your existing WhatsApp Business number from your AI Agent and reconnect it back again? Ensure that your WhatsApp Business account is properly linked to your Meta Business Portfolio, as this can affect the AI agent’s functionality.

Also, can you check your AI Conversation to see if the AI Agent's answers were recorded? Let me show you how to check it:

1. In your My Agents dashboard, select the AI Agent where your WhatsApp Business Number is configured.
2. On the right side of the panel, select the Conversation button.
3. Now, check if your AI Agent's responses are being recorded in the conversations when you're chatting with your WhatsApp AI Agent.

Give it a try and let us know how it goes.

Verifiquei e vi que as respostas dos agentes nas conversas estão sendo gravadas. Porém o whatsapp uma hora para de responder, mesmo aparecendo na conversa salva a resposta do agente, no whatsapp fica travado.

Hi appminhacidade10,

This issue where the AI agent’s responses appear saved in the conversation but are not properly displayed or cause freezing on WhatsApp could be related to a connectivity or synchronization issue between the AI platform and WhatsApp.

Have you tried disconnecting and reconnecting your WhatsApp number? If not, we recommend removing the current connection and adding it back again to re-establish a fresh sync. If the issue persists, can you share your AI Agent link with us so we can further investigate the problem?

Give it a try and let us know how it goes.

Já tentei remover e conectar o mesmo número, já fiz um número novo, mas o problema persiste.

link do agente:

https://agent.jotform.com/0196b027fd32719da41a8d347a664ef51cc1

Olá appminhacidade10,

Problemas temporários de conectividade ou sincronização entre a plataforma de IA do Jotform e o WhatsApp podem causar travamentos ou atrasos nas respostas. Limpei o cache do seu formulário do meu lado como uma forma de solução básica de problemas. Limpar o cache dos formulários é uma das maneiras de atualizá-los. 

Pode limpar o cache de seu WhatsApp e tentar novamente?

fiz a limpeza do cache, mas o problema continua.

Olá appminhacidade10,

Após seguir os passos acima, poderia nos enviar como o agente está lhe respondendo no Whatsapp?

Depois que recebermos sua resposta, teremos uma ideia melhor do que está acontecendo e de como podemos ajudar.

continua travando da mesma forma.

Hi appminhacidade10,

I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.