Limite de armazenamento não está sendo atualizado

O usuário está enfrentando problemas com o limite de armazenamento para uploads, mesmo após limpar formulários, esvaziar a lixeira e limpar o cache. Solicitou direcionamento para suporte especializado para análise mais profunda da conta e criação de um ticket de suporte.

Hi BarbaraIdalice2024,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and recalculated your upload usage. It's now down to 6.28 GB which is below your account's upload limit of 10 GB. Your forms are active and can receive submissions again.

Let us know if you need any help.

Hello, Thank you very much for your help. I see that it is working normally again.