É possível utilizar o mesmo e-mail remetente em duas contas diferentes no jotform?

  • easytermobrasil
    Perguntado em 3 de abril de 2025 às 08:52

    É possível utilizar o mesmo e-mail remetente em duas contas diferentes no jotform?

  • Joeni Jotform Support
    Respondido em 3 de abril de 2025 às 12:08

    Hi easytermobrasil,

    Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, Upon checking, yes, it is possible to use the same sender email in two different Jotform accounts. However, but you need to set up the SMTP details: host, port, username, password for each account separately. Once verified, you can set it up as the sender email for outgoing notifications in both accounts.

    Keep in mind that any changes to the sender email settings in one account will not automatically apply to the other; they are managed independently. Let me show you how to set up the SMTP Sender email in your account:

    1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

    É possível utilizar o mesmo e mail remetente em duas contas diferentes no jotform? Image 1 Screenshot 40

    2. In the window that opens, select Custom and click on the Continue button.

    É possível utilizar o mesmo e mail remetente em duas contas diferentes no jotform? Image 2 Screenshot 51

    3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

    É possível utilizar o mesmo e mail remetente em duas contas diferentes no jotform? Image 3 Screenshot 62Give it a try and let us know if you need any help.

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