Contrato com valor errado

Boa noite!

Gostaria de cancelar o plano, pois para mim aparecia 35,00 o valor do plano, porém foi descontado R$245,23. Peço reembolso e cancelamento do pacote cancelado indevidamente.

Hi Jéssica,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese , let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, keep in mind that our pricing are in US dollars. So, if you're using an international credit card, you will be charged with the converted amount based on the current conversion rate.

I can see that your subscription has been canceled. Currently, it's scheduled to downgrade at the end of the paid period. However, you can fill out our Refund Request Form to receive a refund and have your account downgraded immediately.

Let us know if there’s anything else we can help you with.

Faça o reembolso para mim por favor. Não é viável eu pagar este valor, pois o projeto não tem este dinheiro para pagar.

Hi Jéssica,

You can fill out the Refund Request Form to request a refund for your last payment.

Let us know if there’s anything else we can help you with.