atualização de upload

Bom dia solicito atuliazação de upload, não consigo utilizar nenhum formulário.

Hi Alex,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I went ahead and recalculated your upload space, it is now down to 2.45 GB out of your 10 GB limit. You can now continue receiving submissions.

Let us know if you have any other questions.

Bom dia solicito atuliazação de upload, não consigo utilizar nenhum formulário.

Hi Alex,

I recalculated your Upload Space which now shows 2.70 GB / 10.00 GB. Your form with the File Upload field can now receive submissions:

Reach out again if you need any other help.

Bom dia solicito atuliazação de upload, não consigo utilizar nenhum formulário.

Hi Alex,

I went ahead and recalculated your Upload Space limit, it is now down to 2.95 GB, you can now continue using your forms.

Let us know if you have any other questions.

Bom dia solicito atualização de upload. Poderiam enviar o passo a passo de como atualizar?

Hi Alex,

Keep in mind that recalculating an upload space is only available from our end. But, you can free up upload space by deleting form submissions that contain uploaded files from your Jotform Tables. To clear your Upload space successfully, you have to remove them from your Trash Entries as well. Let me show you how it's done:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits and How to Delete Form Submission Data for more information.

Give it a try and let us know if you need any help.

Bom dia solicito atuliazação de upload, não consigo utilizar nenhum formulário.

Hi Alex,

I've recalculated your account's upload usage and see that it's now down to 1.82 GB which is below your account's upload limit of 10 GB.

Reach out again if you need any help.

Bom noite, solicito atuliazação de upload, não consigo utilizar nenhum formulário.

Hi gruposoeasy,

I have manually refreshed your account limit, so it'll show the latest count. Your account and forms should no longer show with over limit error.

Let us know if you need more help.

Bom dia solicito atuliazação de upload, não consigo utilizar nenhum formulário.

Hi Alex,

I went ahead and recalculated your upload space limit, and cleared your form cache, your account is now active, and your forms are loading correctly.

Let us know if you have any other questions.

Bom dia solicito atualização de upload, não consigo utilizar nenhum formulário.

Hi Alex,

I noticed that your account has been reset multiple times, and as a result, none of your usage limits are currently exceeded. Your Upload Space is at 2.24 GB out of 10.00 GB, so that shouldn’t be the reason your forms are inaccessible. I also tested one of your forms and it loaded without any issues or error messages. Take a look at the screenshot below to see my results:

You can try to clear the form cache and test again. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.

Boa Noite, solicito atuliazação de upload, não consigo utilizar nenhum formulário.

Hi gruposoeasy,

I have manually refreshed your account limit, so it'll show the latest count. If your account or form still show an over quota error, share with us the form URL so we can check more into it.

Let us know if you need more help.

Bom dia solicito atualização de upload, não consigo utilizar nenhum formulário.

Hi gruposoeasy,

I've manually recalculated the Upload Space of your account and that seem fixed the issue.

Reach out again if there’s anything else we can help you with.

Bom dia solicito atualização de upload!!!

Hi gruposoeasy,

I've manually recalculated your Upload Space, so it should display the latest count.

Let us know if you need more help.

Bom dia solicito atualização de upload.

Hi Alex,

As requested, I went ahead and recalculated your upload space, it is currently 2.63 GB.

Let us know if you have any other questions.