Limite da Conta Gratuita

Olá,

Gostaria de solicitar a verificação do limite da conta, fizemos a migração para esta conta ontem 11/12. E tivemos apenas 7 submissões, mas no acompanhamento do uso consta como se já tivéssemos atingido o limite.

Parece que a conta foi iniciada constando formulários preenchidos.

Poderia nos ajudar.

E-mail -

cgdi.inpi@gmail.com

Atenciosamente,

Carla Freitas

Hi Carla,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, did you have some forms transferred from another account? If yes, take note that the form submission gathered is attached to the form, which means that once it is transferred, the submission usage will also be carried over to the new account owner. You will have to wait for the monthly reset schedule for your account for the Monthly Submissions usage to reset. You can review the monthly reset schedule on the usage page. Here's how to do it:

Here's how to do it:

1. In My Forms, on the upper right side of the screen, click on your account profile picture.

2. Click on Settings.

3. In Settings, on the left panel, click on Usage.

Let us know if there’s anything else we can help you with.