Problemas de e-mails

Formulários não estão enviando a resposta via e-mail, o que devo fazer ?

Hi HotelPremiumCampinas,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked the email logs of your account email address and all emails were successfully sent out from our system. You can review the emails sent out by your forms on this page, as shown in the screenshot.

I would suggest reaching out to your email service provider and ask them to whitelist Jotform's IP address and domains provided on this page to prevent emails from Jotform from getting blocked. You also might want to check out SMTP. Here's how to do it:

1. In Account Setting, click on Add Sender Email.

2. Fill up the fields using your SMTP credentials.

3. Click on Test Email to check if everything is working.

4. Click on Save Email.

Once you are done setting up a Sender Email, you can then proceed to use it for your Notification/Autoresponder email. Here's how to do it:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. Click on Emails on the left side of the screen.

3. Hover your cursor over the Notification email and click on the Pencil icon.

4. Go to Advanced and scroll down to Sender Email.

5. Select your custom Sender Email

6. Click on Save.

You may also check out these guides:

• How to Set up SMTP for a Form
• How to Use Your Gmail Account as Your Email Sender via SMTP
• SMTP Setup for Free Email Address Like Hotmail, AOL, and Yahoo

Give it a try and let us know how it goes.