Conta suspensa Novamente

Pelo terceiro dia seguido nossa conta está bloqueado.

Hi Luciano,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I forwarded it to the relevant team. Once we hear back from them, we will circle back to this thread to let you know.

Thanks for your patience and understanding.

Hi Luciano,

We received an update from the relevant team that your account has been reactivated. When I checked your account, I saw that it was suspended again because the issuing bank of the credit card that you are using is preventing us from charging your account.

I've re-activated your account once again. Before upgrading your account again, please reach out to your card's issue bank first, and inform them to allow us to charge the card.

Reach out again if you need any other help.